Senior Sales Operations Executive

ROLE SUMMARY:
The Senior Sales Operations will primarily support Sales team(s), which could be selling multiple events. The role will drive consistency and quality in the Sales teams and act as a key link between the Sales function and the Asia CRM team. They will provide structured sales administration, Salesforce (CRM) support, data analysis & investigation, reporting, and data management / entry support. As the Sales teams develop, the role will also become involved in campaign management, and informing the CRM team of priorities for future development of our new Salesforce system to then act as a key testing group.
They may also on occasion be required to support the Event team with administrative duties.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
*** Sales Administration & Team Support
• Sales enabling administration including issuing sales contract, payment request, invoices and cash receipts
• Monitor sales figures and remind relevant sales persons/offices to follow up on outstanding contract/payment for responsible event(s)
• Ensure customer queries are answered and/or resolved in a timely manner
• Manage the distribution of the Online Exhibitor Manual (OEM) order forms and be the point of contact for responsible event(s)
• Provide necessary forms for: sales, stand upsells, promo opportunities, catalogue (publishing events) and facilities forms for online customer tools
• Act as key liaison point with Event Operations team for customer data and Event floor plan queries
• Where required, support Event team in organization of sales events
*** CRM (Salesforce) / invoicing system (EMS) support to sales teams
• Serve as Subject Matter Experts (SME) on Salesforce.com business process for sales teams, cross training and sharing knowledge to internal & external team
• Support Sales team training in new Salesforce.com features
• Support data entry into invoicing system and Salesforce.com and ensure accuracy through period analysis
• Follow up payment as schedule and updated cashbook daily
• Support Finance, CRM, O2C on AR clearance, write off
*** Reporting, Data Analysis & Investigation
• Sales figure reporting and ad-hoc reports as requested
• Where relevant manage integration of International Joint Venture reports
• Support Sales team with proactive insight and trend analysis
*** Campaign Management
• Support to Sales Leadership and CRM team to set up, assign and manage campaigns
• Manage the gathering of member lists / data for campaigns and QA
• Support sales teams to maintain a hot list of leads; actively track competitive shows and/or publications to seek out new leads
*** Testing & Improving Salesforce.com Development
• Act as liaison between Sales team and CRM team to gather regular system feedback
• Help identify priorities for development and gather requirements
• Perform User Acceptance Testing
*** Perform additional responsibilities as assigned by Line Manager

Private health insurance
,#Competitive remuneration package, commission-based scheme
,#14 days annual leave + 1 birthday leave.

Sales, Business Development, B2B Sales, Sales Planning, Kinh Doanh