Service Delivery Manager
VNG Corporation
VNG Campus, Khu chế xuất Tân Thuận, Quận 7
Hết hạn
Xóa tin
Chi tiết tuyển dụng
Mức lương:
Thỏa thuận
Khu vực:
Hồ Chí Minh
Chức vụ:
Nhân viên
Hình thức làm việc:
Toàn thời gian
Lĩnh vực:
Khác
Mô tả công việc
Description
VNG Solutions is a subsidiary of VNG Corporation, a reputable Vietnamese provider of IT services and technology on a global scale. With its key markets in the Middle East, the US, and Europe, VNG Solutions's headquarters in Vietnam is dedicated to providing enterprise-level services and empowering customers and society to advance decisively into the digital future.
VNG Solutions provides top-notch services while strictly adhering to international standards. We remain in the public eye as experts in "the next big technologies”. VNG Solutions will provide you with a creative environment with an emphasis on B2B services, where you will have the opportunity to foster your abilities and learn about various technologies to advance your career.
Job description:
- Working with the Customer Operations Manager (COM), responsible for the overall health of the relationship with the customer.
- First point of contact in case of any dispute with the customer. It is the SDD/COM who is responsible for raising any escalation to management in either organization.
- Oversight of the managed services engagement at the client
- Oversight of all operational activities under the Managed Services engagement.
- Oversight of all functional support and development activities under the Managed Service engagement
- Responsible for clarity of communication of expectations, obligations, and requirements both across the team on-site and with the team offshore.
- Working with the Client, develop a roadmap for the evolution of the Clients use of the enterprise software aligning with their business needs and direction.
- Responsible for maintaining a staffing plan for the engagement and engaging resource managers as necessary.
- Responsible for planning and scheduling short and medium-term activities under the engagement including the use of standard project management tools and communication tools such as Word, Excel, Project, and Visio.
- Responsible for P&L targets on engagements to targets established.
- Oversight of all staff assigned to the managed services engagement including sub-contractors and offshore divisions.
- Responsibility for clarity of communications on expectations, obligations, and deliverables to the customer.
- Responsible for maintaining and updating the Governance Plan.
VNG Solutions is a subsidiary of VNG Corporation, a reputable Vietnamese provider of IT services and technology on a global scale. With its key markets in the Middle East, the US, and Europe, VNG Solutions's headquarters in Vietnam is dedicated to providing enterprise-level services and empowering customers and society to advance decisively into the digital future.
VNG Solutions provides top-notch services while strictly adhering to international standards. We remain in the public eye as experts in "the next big technologies”. VNG Solutions will provide you with a creative environment with an emphasis on B2B services, where you will have the opportunity to foster your abilities and learn about various technologies to advance your career.
Job description:
- Working with the Customer Operations Manager (COM), responsible for the overall health of the relationship with the customer.
- First point of contact in case of any dispute with the customer. It is the SDD/COM who is responsible for raising any escalation to management in either organization.
- Oversight of the managed services engagement at the client
- Oversight of all operational activities under the Managed Services engagement.
- Oversight of all functional support and development activities under the Managed Service engagement
- Responsible for clarity of communication of expectations, obligations, and requirements both across the team on-site and with the team offshore.
- Working with the Client, develop a roadmap for the evolution of the Clients use of the enterprise software aligning with their business needs and direction.
- Responsible for maintaining a staffing plan for the engagement and engaging resource managers as necessary.
- Responsible for planning and scheduling short and medium-term activities under the engagement including the use of standard project management tools and communication tools such as Word, Excel, Project, and Visio.
- Responsible for P&L targets on engagements to targets established.
- Oversight of all staff assigned to the managed services engagement including sub-contractors and offshore divisions.
- Responsibility for clarity of communications on expectations, obligations, and deliverables to the customer.
- Responsible for maintaining and updating the Governance Plan.
Quyền lợi được hưởng
Gym/Fitness/Yoga/Swim
Yêu cầu kỹ năng
Service Management, ITIL, Change Management, Incident Management, Software Development
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