Store Manager

Essential Responsibilities
Management
Conduct daily briefings.
Recommend people for hiring and promotion.
Hiring, training, motivating, and leading staff by example.
Set goals and expectations for the operation team using performance review and KPI process.
Produce staff roster with a supervisor.
Work with the bar, kitchen, and front staff team to make sure our operation is smooth.
Operation
Work with our team (operation, management, and marketing) on the development and implementation of our seasonal campaigns and promotions.
Manage product and packaging inventory to ensure good levels, product freshness and cost control.
Enforce all SOPs and company policies and procedures, especially the ones related to our customer service, health, and safety.
Weekly meeting with BOD and Operation Manager sharing on operation and KPIs.
Finance
Handle daily cash management and administration.
Track and monitor the sales target, implement the Marketing strategy in-store, adjust when needed.
Marketing
Work closely with our Marketing team on our in-store sales strategies.
Train and lead the team to execute the Marketing strategy in the store.
Customer Service
Walk around. Talk to our customers.
Manage customer’s complaints or feedback.
Constantly challenge our customer service experience and improve the overall space and product experience to make sure our customers have a great time with us.
Quality Control
Maintain high standards of quality control, hygiene, health, and safety through SOPs training and enforcement.
Schedule maintenance according to our schedule.

Compensation
Social Security
Health Insurance
Annual leave (Based on level)
Employee discount on our F&B products
Yearly bonus
Salary based on experience and skill
Clear Career Map: Store Manager → Ops Coordinator → Ops Manager

Skillsets
Experience in Beverages (R&D, barista, bartender, etc.)
Team spirit. Leadership skills. Passion for Customer Service.
Previous experience leading a team
Detailed and result-oriented.
Previous experience in the hospitality industry
Ability to work full time with a flexible schedule
Knowledge and interest in Matcha and Japanese tea are preferred.
Fluent in Vietnamese, good English. Fluency in other languages is a plus.