Support Engineer (Open for Fresher, Salary Up to 24Mil Gross)
ITECHWX COMPANY LIMITED
12th Floor, Opal Tower 92 Nguyen Huu Canh Street, Ward 22, Binh Thanh District, Ho Chi Minh city, Vietnam
Còn 5 ngày để ứng tuyển
Chi tiết tuyển dụng
Mức lương:
Thỏa thuận
Khu vực:
Hồ Chí Minh
Chức vụ:
Nhân viên
Hình thức làm việc:
Toàn thời gian
Lĩnh vực:
Khác
Mô tả công việc
1. Provide technical support to Microsoft consumers:
• Effectively communicate technical information and troubleshooting steps to Microsoft consumers via phone and email in English.
• Utilize strong knowledge of Windows system to diagnose and resolve customer issues.
• Clearly document customer interactions, resolutions, and knowledge gained for future reference and team knowledge sharing.
2. Maintain high-quality service delivery:
• Adhere to service level agreements (SLAs) and performance metrics.
• Proactively identify and escalate critical issues.
• Contribute to continuous improvement of support processes and knowledge base.
3. Ensure data security and compliance:
• Strictly adhere to Microsoft's Code of Business Conduct and data privacy guidelines.
• Safeguard customer Personally Identifiable Information (PII) at all times.
• Maintain confidentiality of sensitive information.
• Effectively communicate technical information and troubleshooting steps to Microsoft consumers via phone and email in English.
• Utilize strong knowledge of Windows system to diagnose and resolve customer issues.
• Clearly document customer interactions, resolutions, and knowledge gained for future reference and team knowledge sharing.
2. Maintain high-quality service delivery:
• Adhere to service level agreements (SLAs) and performance metrics.
• Proactively identify and escalate critical issues.
• Contribute to continuous improvement of support processes and knowledge base.
3. Ensure data security and compliance:
• Strictly adhere to Microsoft's Code of Business Conduct and data privacy guidelines.
• Safeguard customer Personally Identifiable Information (PII) at all times.
• Maintain confidentiality of sensitive information.
Quyền lợi được hưởng
Once a year
,#20 days (12 days of annual leave and 8 days of sick leave)
,#Laptop provided.
,#20 days (12 days of annual leave and 8 days of sick leave)
,#Laptop provided.
Yêu cầu kỹ năng
Technical Support, Windows System Administration, English, Customer Service, Analytical Skills
-
Cover Warrant Team Manager Công Ty Cổ Phần Chứng Khoán KB Việt Nam Thỏa thuận Còn 1 tuần để ứng tuyển
-
Customer Service Project Senior Officer (Outsourcing) United Overseas Bank (Vietnam) Limited (UOB) Thỏa thuận Còn 2 tuần để ứng tuyển
-
Admin Lead, Corporate Real Estate Services (Cres) (Avp/mgr) United Overseas Bank (Vietnam) Limited (UOB) Thỏa thuận Còn 2 tuần để ứng tuyển
-
Web Developer Có Kinh Nghiệm Về AI / Web Developer with AI Experience CÔNG TY TNHH SERAPHIM VIỆT NAM Thỏa thuận Còn 2 tuần để ứng tuyển
-
Nhân Viên Chăm Sóc Khách Hàng Tiếng Nhật (Thu Nhập 22-23 Triệu) Concentrix Thỏa thuận Còn 2 tuần để ứng tuyển
-
Assistant Manager, Technical Services, Vietnam Mapletree Vietnam Management Consultancy Co., Ltd Thỏa thuận Còn 2 tuần để ứng tuyển