Technical Manager

KEY RESPONSIBILITIES
Team Leadership and Management:
Conduct performance evaluations, set goals, and provide feedback.
Supervise and lead a team of network engineers, technicians, RMA specialists, providing direction, mentorship, and support.
Foster a positive and collaborative team environment.
Network Infrastructure Management:
Oversee the design, implementation, and maintenance of network systems including LAN, WAN, WLAN, VPN, and firewalls.
Ensure network architecture supports business needs and growth.
Monitor network performance and troubleshoot issues to maintain optimal operation.
Project Management:
Plan, coordinate, and oversee network-related projects from inception to completion.
Ensure projects are completed on time, within scope, and budget.
Develop project schedules, resource plans, and status reports.
Technical Oversight:
Provide expert guidance on networking issues and problem-solving.
Oversee the implementation of network security measures and protocols.
Ensure compliance with industry standards and best practices.
RMA Process Management:
Ensure timely and accurate processing of RMA requests.
Oversee the entire RMA process, including product returns, replacements, and repairs.
Develop and implement strategies to streamline RMA procedures.
Customer Service:
Address customer inquiries and concerns related to returns.
Ensure high levels of customer satisfaction by effectively managing RMA communications.
Resolve complex RMA issues and escalate as necessary.
Data and Reporting:
Generate and analyze reports on RMA activities and performance metrics.
Maintain detailed records of all RMA transactions.
Provide insights and recommendations for process improvements based on data analysis.
Coordination and Communication:
Collaborate with other departments such as Quality Control, Warehouse, and Customer Service.
Communicate network status, issues, and solutions, RMA policies and updates to relevant stakeholders.
Facilitate regular meetings to discuss RMA issues and improvements and technical discussions and decision-making processes
Quality Assurance:
Conduct regular reviews and audits of network performance, security RMA processes to maintain compliance with company policies.
Implement and monitor quality control processes to ensure high standards.
Address any discrepancies or issues promptly.
Training and Development:
Identify training needs and facilitate professional development opportunities for team members.
Stay current with industry trends and emerging networking technologies.
Encourage continuous learning and skill enhancement.

Bao Viet health insurance package and full social insurance
Salary range: 25M-35M
Opportunity to earn recognition through our "Best Staff of the Quarter" award.
Quarterly and yearly bonuses
Free in-house entertainment facilities and snack, coffee, tea
Join in various team buildings, team dinners, birthdays, Xmas events.
Lovely gifts/bonuses from the company: Tet, public holidays, weddings, giving birth, women’s day.

Strong leadership and team management abilities.
Bachelor’s degree in Computer Science, Information Technology, or a related field.
Excellent project management and organizational skills.
Effective communication and interpersonal skills.
Minimum of 5-7 years of experience in networking roles, with at least 2-3 years in a manager or leadership position.
Proficiency in using network management tools and software (e.g., Cisco, Juniper, Fortinet).
Knowledge of relevant industry standards and regulations (e.g., ITIL, ISO).
Proficient in network problem-solving and decision-making.
Certifications: CCNA, CCNP, CompTIA Network+, or relevant technical certifications