Technical Product Specialist (PC & Printers)
Chi tiết tuyển dụng
Mức lương:
Thỏa thuận
Khu vực:
Hà Nội
Chức vụ:
Nhân viên
Hình thức làm việc:
Toàn thời gian
Lĩnh vực:
Khác
Mô tả công việc
What a Technical Product Specialist (PC & Print) does at HP:
• Act as a point of contact for CRT/BEM/Technical escalations related to both print and PC products.
• Gather feedback from customers, sales teams, and partners to collaborate with regional teams in driving product improvements.
• Utilizes technical knowledge to operate a designated technology area (e.g., server administration, technical security management, performance management) or customer group with moderate risk and complexity.
• Address customer escalations promptly and effectively, ensuring high levels of customer satisfaction
• Conduct face-to-face (F2F) and Virtual Instructor-Led Training (VILT) sessions for New Product Introduction (NPI) and refresher coursesonoon product features, benefits, and positioning.
• Document technical materials for reference and training purposes.
• Develop a comprehensive understanding of our PC and print product portfolio, including features, specifications, and competitive advantages.
• Technical Conference Delivery by organizing and delivering Technical Update conferences
• Manage service partner engineers’landscape and track ServiceQualification (SQ) processes.
• Monitor and track spikes in product failure rates, taking proactive measures to address issues
• Works independently on moderate scope problems, applying professional expertise, exercising judgment, and resolving various issues by following company policies and procedures.
• Act as a point of contact for CRT/BEM/Technical escalations related to both print and PC products.
• Gather feedback from customers, sales teams, and partners to collaborate with regional teams in driving product improvements.
• Utilizes technical knowledge to operate a designated technology area (e.g., server administration, technical security management, performance management) or customer group with moderate risk and complexity.
• Address customer escalations promptly and effectively, ensuring high levels of customer satisfaction
• Conduct face-to-face (F2F) and Virtual Instructor-Led Training (VILT) sessions for New Product Introduction (NPI) and refresher coursesonoon product features, benefits, and positioning.
• Document technical materials for reference and training purposes.
• Develop a comprehensive understanding of our PC and print product portfolio, including features, specifications, and competitive advantages.
• Technical Conference Delivery by organizing and delivering Technical Update conferences
• Manage service partner engineers’landscape and track ServiceQualification (SQ) processes.
• Monitor and track spikes in product failure rates, taking proactive measures to address issues
• Works independently on moderate scope problems, applying professional expertise, exercising judgment, and resolving various issues by following company policies and procedures.
Quyền lợi được hưởng
Competitive salary and performance-based bonuses
,#Opportunities for abroad training programs
,#Opportunities for abroad training programs
Yêu cầu kỹ năng
Information System, Print Management, Printing Engineering, Technical, Technical Support
-
Lập Trình Viên/ Senior Developer (Java/ Python, Nodejs, C#...) Oristar Corporation - Công Ty Cổ Phần Oristar Thỏa thuận
-
Sales Engineer (NDT & Testing) Văn Phòng Đại Điện Công Ty TNHH LMS Technologies Việt Nam Tại Hà Nội Thỏa thuận
-
Sales Engineer (Food, Pharmaceutical, Cosmetics ) Văn Phòng Đại Điện Công Ty TNHH LMS Technologies Việt Nam Tại Hà Nội Thỏa thuận
-
Nhân Viên Hành Chính Phòng Khám Công ty cổ phần dịch vụ chăm sóc sức khỏe cộng đồng Việt Nam Thỏa thuận
-
Nhân Viên Kinh Doanh Sales Mảng Du Lịch (Tư Vấn Trực Tiếp Tại Văn Phòng - Được Hỗ Trợ Khách Hàng - Thu Nhập Lên Tới 100 Triệu) Công ty Cổ phần Vega Holidays 15 - 100 Triệu