Technical Service Manager

Công Ty TNHH Stiebel Eltron Việt Nam HCM City Còn 2 tuần để ứng tuyển

Chi tiết tuyển dụng

Mức lương: Thỏa thuận
Khu vực: Hồ Chí Minh
Chức vụ: Nhân viên
Hình thức làm việc: Toàn thời gian
Lĩnh vực: Khác

Mô tả công việc

• Overall goal is to oversee the Technical Service Department and all aspects of the organizational and operational needs of the department.
• Development of training programs for technicians and dealers, strategic planning, communication and assistance of sales departments.
• Managerial responsibilities Work with Managing Director to identify goals and objectives of the department.
• Maintain and develop technical knowledge of products and services Review market as it relates to competitors products and services.
• Travel with sales when requested to assist in the recruitment of new dealers, off site training of dealers and representative groups, attend trade shows and interact with dealers as necessary.
• Review and develop job descriptions of all positions within department.
• Manage customer problems; take charge of the solving rate of customer problems.
Promptly and efficiently handle customer complaints.
• Manage stock level of spare parts.
• Keeping track of service and repair trends.
• Manage Service partner (outsource)
• Hotline service
• IT Technology for maintaining service department database.
• In coordination with all department heads (R&D, Production, Marketing & Sales, Purchasing, Accounting, QA, etc…)

Quyền lợi được hưởng

13th month payment
,#Health Insurance, Annual leave
,#Training and working with colleagues globally

Yêu cầu kỹ năng

Electrical Engineering, Customer Support, Maintenance, Technical Service, Technical Support