Technical Service Manager
Chi tiết tuyển dụng
Mức lương:
Thỏa thuận
Khu vực:
Hồ Chí Minh
Chức vụ:
Nhân viên
Hình thức làm việc:
Toàn thời gian
Lĩnh vực:
Khác
Mô tả công việc
• Overall goal is to oversee the Technical Service Department and all aspects of the organizational and operational needs of the department.
• Development of training programs for technicians and dealers, strategic planning, communication and assistance of sales departments.
• Managerial responsibilities Work with Managing Director to identify goals and objectives of the department.
• Maintain and develop technical knowledge of products and services Review market as it relates to competitors products and services.
• Travel with sales when requested to assist in the recruitment of new dealers, off site training of dealers and representative groups, attend trade shows and interact with dealers as necessary.
• Review and develop job descriptions of all positions within department.
• Manage customer problems; take charge of the solving rate of customer problems.
Promptly and efficiently handle customer complaints.
• Manage stock level of spare parts.
• Keeping track of service and repair trends.
• Manage Service partner (outsource)
• Hotline service
• IT Technology for maintaining service department database.
• In coordination with all department heads (R&D, Production, Marketing & Sales, Purchasing, Accounting, QA, etc…)
• Development of training programs for technicians and dealers, strategic planning, communication and assistance of sales departments.
• Managerial responsibilities Work with Managing Director to identify goals and objectives of the department.
• Maintain and develop technical knowledge of products and services Review market as it relates to competitors products and services.
• Travel with sales when requested to assist in the recruitment of new dealers, off site training of dealers and representative groups, attend trade shows and interact with dealers as necessary.
• Review and develop job descriptions of all positions within department.
• Manage customer problems; take charge of the solving rate of customer problems.
Promptly and efficiently handle customer complaints.
• Manage stock level of spare parts.
• Keeping track of service and repair trends.
• Manage Service partner (outsource)
• Hotline service
• IT Technology for maintaining service department database.
• In coordination with all department heads (R&D, Production, Marketing & Sales, Purchasing, Accounting, QA, etc…)
Quyền lợi được hưởng
13th month payment
,#Health Insurance, Annual leave
,#Training and working with colleagues globally
,#Health Insurance, Annual leave
,#Training and working with colleagues globally
Yêu cầu kỹ năng
Electrical Engineering, Customer Support, Maintenance, Technical Service, Technical Support
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