Telesales Manager (Head of Telesales)

Công Ty TNHH MTV Healthpost 17-19 Tôn Thất Tùng, Phường Phạm Ngũ Lão, Quận 1, Tp. HCM
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Chi tiết tuyển dụng

Mức lương: Thỏa thuận
Khu vực: Hồ Chí Minh
Chức vụ: Nhân viên
Hình thức làm việc: Toàn thời gian
Lĩnh vực: Kinh doanh

Mô tả công việc

Job Purpose:
- Managing teams of Sales and Sales support to meet target and quality.
- Managing the daily operation of Telesales to meet sales KPI target and in line with the Company’s objectives and strategies;
- Drive Telesales team to meet indicators: Approve rate, Average order value, Delivery rate and daily/weekly/monthly revenue
Duties/Responsibilities:
- Create appropriate call scripts/sales promotions to attract customers for selling;
- Analyzing sales data to improve processes and ensure resources are properly allocated, maximize the efficiency and customer satisfaction;
- Setting KPIs for team to reach the targets;
- Ensuring all relevant communications and data are updated and recorded;
- Monitoring random calls to improve quality, minimize errors, and track operation performance;
- Create procedures/policies for the sales team to ensure target achievement;
- Handling the most complex customer complaints or inquiries;
- Proposing staff changes in assigned areas, including the hiring, promotion, demotion, vacations, leaves of absence, and release of staff;
- Evaluating staff on KPIs;
- Supporting subordinates to solve difficult issues and giving suitable direction;
- Preparing reports on sales daily;
- Reviewing the performance of staff, identifying coaching needs and planning coaching sessions;
- Lead, management, and capacity management to meet KPI’s target;
- Motivating and retaining staff;
- Build up sales team.
Benefit
- Paid 100% salary in 02 probation months
- Paid nearly full salary for social insurance
- Take a premium health insurance after probation
- Review for increasing salary once or twice for outstanding yearly
- Give bonus on KPIs in year end
- Take part in team building and health check – up once yearly

Quyền lợi được hưởng

Hưởng 100% lương trong 2 tháng thử việc + Review lương 2 lần/năm
,#Được hưởng bảo hiểm PVI
,#Môi trường chuyên nghiệp và thân thiện, có nhiều cơ hội thăng tiến và phát triển nghề nghiệp

Yêu cầu kỹ năng

Sales Solution, Telesales Management, Contact Center Management, Management Planning, Change Management