Travel And Expense Specialist

Has good knowledge on travel planning processes ( Travel agency operations, GDS, Airlines, Payment solutions and the like)
Able to understands and apply customer travel policies
This position is for handling ASEAN coutrie T2E process & operations
As a travel planning expert, would be the primary point of contact for the customer and able to provide end to end solutions across a gamut of travel requirements ( travel ticketing, Accommodation, Visa and Forex)
Exposure / working knowledge on implementation of online travel solutions or an end to end travel application in an organization
Should have exposure to travel booking interfaces, tools and applications
Able to steer the discussions with various travel requirement suppliers ( Travel Agency, hotel desk, Visa Partners and Forex partners)
Able to work with customers internationally
Has knowledge / exposure on travel expense / settlements operations
Able to liaise with various suppliers, customers and other stakeholders like HR, Finance, IT team etc
Has knowledge on handling tax related process with suppliers and internal tax department
Bring in innovative ideas for customer engagement
Has exposure, knowledge in handling Credit Card process
Reporting and maintenance of SLA’s as required for the operations
Able to bring in process improvements and there by build in efficiency in the travel operations
Experience in being a team member in regional / global projects
Excel in service and delivery excellence leading to high customer satisfaction.
Responsible for all changes in the Applications / Tools deployed in the countries
Prepare change requests / requirement documents for changes pertaining to applications
Liaise and coordinate with relevant stakeholders to analyze the impact of any change (technical , process related, compliance related, tax related etc )
Communication to all the stakeholders and employees on the changes in the applications

Working in one of the Best Places to Work in Vietnam
100% monthly basic salary and mandatory social insurances in 2-month probation
13th-month salary bonus + attractive performance bonus (you'll love it!) + annual performance appraisal
Onsite opportunities: short-term and long-term assignments
15++ days of annual leave + 1 day of birthday leave
Join a dynamic and fast growing global company (English-speaking environment)
Premium health insurance for employee and 02 family members
Flexible working time
Lunch and parking allowance
Various training on hot-trend technologies/ foreign language (English/Chinese/Japanese) and soft-skills
Fitness & sport activities: football, badminton, yoga, Aerobic
Free in-house entertainment facilities and snack
Join in various team building, company trip, year-end party, tech talks and a lot of charity events

Bachelor's or Master's degree in Travel & Tourism or Commerce.
Strong client interfacing, people, and stakeholder management skills.
Independent worker with the ability to guide a team on travel-related topics.
Ability to work flexible hours and manage multiple priorities.
Preferably experienced in international working environments.
Minimum 5 years of experience in travel and expense processes.
Ability to meet individual and team goals.
Preferable knowledge of IATA operations.
Willingness to travel locally or internationally as needed.
Excellent analytical skills and innovative thinking.
Experience with SAP and travel expense applications.