Account Manager - Trade

Revenue Generations
• Acquire high value global and local trade partners as per agreed targets using an insights driven approach
• Actively initiate and follow up on sales actions, obtain sales leads and dynamically seek new business
• Engage in consultative and insightful selling techniques and services with a dedicated focus on new business development
• Actively assist in transforming the culture from one of relationship-based selling to an insights-driven smarter selling Sales force
• Ensure strong focus is given to seeking opportunities in the MICE (meetings,
incentives, conferences and exhibitions) market including renewals and repeat
business
Portfolio Management
• Ensure management of the local relationship for Global Trade Partners
• Service the existing portfolio in order to maintain and grow the value (focusing on revenue growth)
• Make regular sales visits to clients to conduct presentations, seminars, provide updates on products and services in order to enhance sales opportunities and facilitate sales
• Ensure that prioritisation allows for focus on the top revenue generating trade
partners and actively seek ways to improve the quality of the revenue generated by the portfolio
• Negotiate rates, commissions and contracts in a timely manner against a background of data and yields to achieve the best return on investment and have a mutually beneficial outcome
• Ensure that a cohesive sales activity and marketing plan is in place and managed with each incentivised trade partner
• Actively search for new corporate sales leads through the Trade Partners and ensure these are passed on to the Corporate Sales teams
• Be the airline’s ambassador within the portfolio to maintain strong relationships ensuring positive and prominent brand position
General
• Actively manage the cost of sales needed to generate the revenue within the
mandated parameters
• Closely monitor the effectiveness of incentive schemes by conducting regular and timely performance reviews in order to maximise available and potential sales opportunities
• Actively promote the use of new tools and technology to enhance communication, convenience, efficiency and service experience
• Utilise Salesforce.com to manage new and existing customers and sales activities
• Utilise DDS to track the account performance
• Represent Cathay at industry and networking events
• Any other reasonable task as requested
People Development and Performance Management
• Lead, support and encourage own team to achieve success
• Build a strong and motivated team, ensuring the right organisational structure and the right people are in place to foster positive team spirit and facilitate teamwork
• Supervise and mentor direct reports, encouraging effective collaboration
• Demonstrate leadership and lead by example in accordance with Cathay’s core values
• Develop employees with high potential and identify learning opportunities to ensure appropriate training and development
• Maintain active and ongoing dialogue in relation to employee goals and individual performance
• Actively engage with employees to enhance communication and their understanding of department goals
• Enhance the employee experience in line with the role level and the internal brand promise
E&A
• Emergency and Accident and Crisis Response responsibilities as required

Salary and bonus in accordance with the Company
,#Healthcare plans and Insurance policy in accordance with the Company
,#Make the most of your leave and take advantage of travel industry discounts including airfares, hotels, tours and car hire.

Customer Management, Kinh Doanh