Coffee Guide

ABOUT THE ROLE
Lacàph is looking for passionate individuals who are eager to fulfill the mission of sharing Vietnamese coffee and culture to curious people around the world. You will be a storyteller and a coffee enthusiast rolled into one. Your role will be to guide our customers on a coffee journey with unforgettable moments and to share the art of brewing.
OFFICE LOCATION & WORKING TIME
Lacàph Space Sài Gòn (head office): 220 Nguyễn Công Trứ, District 1, Ho Chi Minh City
48 hours/week, following the manager’s arrangement
DUTIES
1. Coffee Experiences Hosting
● Use the art of storytelling to accompany customers in their journeys to explore Vietnamese coffee and culture;;
● Provide exceptional customer service, going above and beyond to ensure each customer’s experience is unforgettable;
● Deliver the guidance and instruction on how to brew signature Vietnamese coffee based beverages;
2. Customer Assistance
● Extend warm welcomes, provide insightful menu descriptions and passionately introduce customers to our Lacàph products;
● Enhance customer’s engagement and experience by actively promoting and selling products or services;
● Understand customers’ needs, address their concerns or complaints (if any);
3. Crafting Coffee Excellence
● Prepare and serve a diverse range of coffee related beverages;
● Maintain an inviting work environment, ensuring the highest standards of cleanliness and sanitation;
● Strictly adhere to all food safety and quality regulations.

Year-end bonus based on individual and company performance;
,#Phone and parking allowance upon completion of probation;
,#Two “Family Emergency” days/year for critical moments where your family needs you the most;

Customer Service, Digital Storytelling, Coffee Knowledge, Bartending, Customer Assistance