Concierge Specialist/Chuyên Viên Dịch Vụ Khách Hàng Cao Cấp

Receive inbound calls and make outbound calls, providing consultation to VIP clients regarding room and reservation bookings based on their needs and personal preferences, ensuring requests are handled within the committed time frame.
Proactively and flexibly coordinate with relevant departments to provide information to clients, address VIP client feedback, and handle complaints.
The primary purpose of this role is to handle incoming calls and provide expert consultation to clients, ensuring seamless booking of services such as luxury dining, airport services, entertainment travel, hotels, spas, golf, and more
Conduct regular care programs to survey the satisfaction levels of VIP clients and partners with UrBox's services or any promotional programs that arise.
Participate in the development of call scripts and operational procedures during the work process.

Generous Gift Allowance
Annual Health Check-up
Attractive Compensation
Full Salary Social Insurance Contributions
Bao Viet Insurance Card
Weekly Happy Hour

At least 2 years of experience in Customer Service
within service industries such as Fine Dining, Airport Services, Entertainment Travel, Hotels, Spas, Golf, Health, and Education.
Proficient in English communication.
No speech impediments, stuttering, or strong regional accents.
Ability to understand customer psychology and handle situations with flexibility and sensitivity, especially with VIP clients.
High sense of responsibility, able to work under pressure.
A spirit of progress, a desire to work and stay long-term with the company.
Work in shifts, with flexible weekly days off.
Proactively communicate with customers according to their needs.
Night shifts (work from home during night shifts).