Concierge Specialist/Chuyên Viên Dịch Vụ Khách Hàng Cao Cấp (Thu Nhập Hấp Dẫn + BHXH Full Lương)
Công ty CP Tiếp thị số Tô Quà
Tòa nhà GP Invest 170 Đê La Thành
Hết hạn
Xóa tin
Chi tiết tuyển dụng
Mức lương:
Thỏa thuận
Khu vực:
Hà Nội
Chức vụ:
Nhân viên
Hình thức làm việc:
Toàn thời gian
Lĩnh vực:
Khác
Mô tả công việc
The primary purpose of this role is to handle incoming calls and provide expert consultation to clients, ensuring seamless booking of services such as luxury dining, airport services, entertainment travel, hotels, spas, golf, and more
Proactively and flexibly coordinate with relevant departments to provide information to clients, address VIP client feedback, and handle complaints.
Receive inbound calls and make outbound calls, providing consultation to VIP clients regarding room and reservation bookings based on their needs and personal preferences, ensuring requests are handled within the committed time frame.
Conduct regular care programs to survey the satisfaction levels of VIP clients and partners with UrBox's services or any promotional programs that arise.
Participate in the development of call scripts and operational procedures during the work process.
Proactively and flexibly coordinate with relevant departments to provide information to clients, address VIP client feedback, and handle complaints.
Receive inbound calls and make outbound calls, providing consultation to VIP clients regarding room and reservation bookings based on their needs and personal preferences, ensuring requests are handled within the committed time frame.
Conduct regular care programs to survey the satisfaction levels of VIP clients and partners with UrBox's services or any promotional programs that arise.
Participate in the development of call scripts and operational procedures during the work process.
Quyền lợi được hưởng
Full Salary Social Insurance Contributions
Bao Viet Insurance Card
Annual Health Check-up
Attractive Compensation
Generous Gift Allowance
Weekly Happy Hour
Bao Viet Insurance Card
Annual Health Check-up
Attractive Compensation
Generous Gift Allowance
Weekly Happy Hour
Yêu cầu kỹ năng
At least 2 years of experience in Customer Service
within service industries such as Fine Dining, Airport Services, Entertainment Travel, Hotels, Spas, Golf, Health, and Education.
Proficient in English communication.
Ability to understand customer psychology and handle situations with flexibility and sensitivity, especially with VIP clients.
Proactively communicate with customers according to their needs.
No speech impediments, stuttering, or strong regional accents.
A spirit of progress, a desire to work and stay long-term with the company.
High sense of responsibility, able to work under pressure.
Work in shifts, with flexible weekly days off.
Night shifts (work from home during night shifts).
within service industries such as Fine Dining, Airport Services, Entertainment Travel, Hotels, Spas, Golf, Health, and Education.
Proficient in English communication.
Ability to understand customer psychology and handle situations with flexibility and sensitivity, especially with VIP clients.
Proactively communicate with customers according to their needs.
No speech impediments, stuttering, or strong regional accents.
A spirit of progress, a desire to work and stay long-term with the company.
High sense of responsibility, able to work under pressure.
Work in shifts, with flexible weekly days off.
Night shifts (work from home during night shifts).
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