Nhân Viên Trực Tổng Đài - Khách Sạn Sheraton

JOB DESCRIPTION
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
Operate telephone switchboard, process guest requests for wake-up calls, and connect and direct calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into the computer, contact the appropriate individual or department (e.g., Bellman, Housekeeping), and follow up with guests to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing the internet and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support the team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

60 days probation with Full salary & Social Insurance
Professional training courses
Attractive remuneration package & 13th-month salary
Service charge every month after probation
Participate in team building and TakeCare activities of the team and hotel
Satisfy your love of travel with distinctive Associate discounts for hotel rooms and F&B services at Marriott International hotels & resorts all over the world (11 properties in Vietnam)
Duty meal & Uniform provided
Health check every year
Professional workplace with young, dynamic, and excellent team members
Start your career path in the biggest and one of the most prestigious hotel companies worldwide

Education and Experience
• Bachelor's degree
• Experienced in customer service
• Experienced as Telephonist
• Can work in shift