Customer Care Executive

Position Overview:
A customer care will act as a liaison, frequently communicating with agents/clients who are working with EXO Travel in Vietnam, keep good relationships with clients/agents and resolve any emerging problems that clients might face with accuracy and efficiency.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities:
● Ensure all calls, emails, messages to EXO emergency phone are quickly and efficiently replied
● Welcome calls and follow-up with specific clients in country as assigned
● Liaise with teams to offer solutions to clients on spot in a timely and cost-efficient manner
● Ensure a clear and prompt communication towards clients and other departments
● Identify, analyze issues and discuss with Customer Care supervisor to avoid repetition and achieve higher satisfaction
● Personally meet with clients when necessary
● Follow company guidelines and policies
● Assist Customer Care Supervisor when required.

Profit sharing, 13th month salary
,#Medical care and annual health check
,#The training programs of the whole EXO Group

Customer Service, Communication, English proficiency, Tourism, Travel Customer Service