Customer Care Staff (Chăm Sóc Khách Hàng)

- Work closely with Operations and Sales and assist them by explaining clients’ situations or advising solutions
- Following up all issues to make sure all problems are resolved
- Frequently interact with guides and clients using the services in Hanoi, especially VIP clients to ensure they are enjoying the best services possible and update all relevant information
- Proactively updates Sales/ Reservations/ Operations of repeated issues and suggest solutions
- Preempt difficult clients, quickly identify customer problems, resolve them within the authority or, for complex problems, direct to appropriate teams or authorized persons.
- Issue incident reports to assist with insurance claims
- Greet groups over 10pax and assist in special circumstances, including emergencies by visiting airport or hospital any time, hospitality desk, check-in, check out, ...
- Assist clients and Hanoi offices in emergencies situation (typhoon, forced cancellations...)

Được chi trả mức thưởng kinh doanh hàng tháng hấp dẫn
Được đi du lịch, trải nghiệm dịch vụ cùng công ty, cùng đội nhóm
Được hưởng chế độ BHYT, BHXH, BHTN theo quy định
Được tham gia gói Bảo hiểm sức khỏe khi đủ thâm niên
Có nhiều cơ hội phát triển năng lực bản thân
Xét tăng lương 1 lần / 1 năm

QUALIFICATIONS AND KNOWLEDGE
- Tertiary studies in Tourism, Hospitality, Economics or Business
- Foreign cultures understanding
EXPERIENCE & SKILLS
- Fluent written and spoken in English
- Minimum 2 years in Customer Care Services
- Good at MS Office