Customer Service Engineer (Microsoft Intune - Fresher)

ITECHWX COMPANY LIMITED 12th Floor, Opal Tower 92 Nguyen Huu Canh Street, Ward 22, Binh Thanh District, Ho Chi Minh city, Vietnam Còn 3 tuần để ứng tuyển

Chi tiết tuyển dụng

Mức lương: Thỏa thuận
Khu vực: Hồ Chí Minh
Chức vụ: Nhân viên
Hình thức làm việc: Toàn thời gian
Lĩnh vực: Khác

Mô tả công việc

Available to work fixed night shifts on-site (10PM-7AM).
Contact global customers via phone and email to gather detailed information on their technical issues.
Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues, and documents technical work and research.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Attends readiness training and non-technical training to ensure that they become proficient in support topics.
Identifies potential defects and escalates to more senior engineers to resolve them.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

Quyền lợi được hưởng

30% night shift bonus from 10PM-6AM
,#Annual Health Checkup.
,# 12 days of annual leave, and 8 days of sick leave.
,#Full working equipment will be provided
,# PVI insurance + 500,000 VND food allowance for employees working night shift.

Yêu cầu kỹ năng

Chăm Sóc Khách Hàng, Customer Experiences, Customer Service Experience, Customer Service Industry, English Language Proficiency