Customer Service Engineer (Microsoft Intune - Fresher)

Available to work fixed night shifts on-site (10PM-7AM).
Contact global customers via phone and email to gather detailed information on their technical issues.
Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues, and documents technical work and research.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Attends readiness training and non-technical training to ensure that they become proficient in support topics.
Identifies potential defects and escalates to more senior engineers to resolve them.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

30% night shift bonus from 10PM-6AM
,#Annual Health Checkup.
,# 12 days of annual leave, and 8 days of sick leave.
,#Full working equipment will be provided
,# PVI insurance + 500,000 VND food allowance for employees working night shift.

Chăm Sóc Khách Hàng, Customer Experiences, Customer Service Experience, Customer Service Industry, English Language Proficiency