Customer Service Executive

• Provide information about the company and car rental services to customers.
• Receive information and respond to customers via email, phone: car information, quotation, booking confirmation (doesn’t require searching for customers, only receive/confirm bookings, quotes according to the requirements of our traditional customers)
• Insert the confirmed bookings on the company's software.
• Directly participate in solving unusual issues occurring outside the booked program (incident resolution)
• Coordinate with the other departments to control the service according to the company's process: vehicle type, pick-up time, pick-up point and accompanying services: tissue, water...
• Complete other tasks in need.

• Participating in social insurance, health insurance and unemployment insurance according to regulations.
• Monthly Salary and allowances: Competitive and On Negotiation.
• Annual salary increases from 5%-30% depending on capacity and quality of work.
• 13th month salary, labor contract and insurance as per Vietnam Labor Law.
• Day-offs and yearly leaves as per Vietnam Labor Law.
• Working/ Training opportunities at one of the biggest, most professional companies in Tourism transportation.
• Promoting chances for long-term commitments and devotions.

• Qualifications: Graduated from College, University majoring in Transport, Tourism, Economics, Commerce, Marketing, Foreign Languages and related majors.
• Minimum 2 year experience. Travel or transportation experience is preferred.
• Enthusiastic, competence, accuracy in working under high and continuous pressure.
• Ability to work independently and in teams.
• Professional Skills:
+ Good command of English in writing skill
+ Good command of using common Office software such as Word, Excel, Ms Outlook...
+ Business letter writing skill.