Customer Service Representative/ Đại Diện Chăm Sóc Khách Hàng (<1 Year Exp)

To provide customer ca
re:
Follow up pro-actively with production to "warn" customers on the delivery status and delivery difficulties.
Collect and provide holiday plans and volume forecasts for both Customers' public holidays and Vietnamese public holidays or special days that the company holds an event.
Support Customer Service Manager and Customer Service Team Leader to develop and implement customer reward activities such as Tet, Christmas gifts.
To handle customer requests/ complaints and propose a solution
Ensure requests are handled properly and on-time
Filter and assign requests to the relevant team/person.
Monitor and follow up on the progress of resolving requests.
Raise a voice and/or alarm the CS Executive if there are any critical customer-related matters.
Propose solutions to customer requests/ complaints.
To manage customer database and customer relationships
Update and maintain the customer information records, contact list.
Develop and maintain customer relationships.
To support Production and other departments in customer-related matters
Support Production in checking any order related matters such as instruction, input.
Contact and inform customers in any system matters that System/IT requires such as system errors, system upgrade, system feature launch, etc.
Contact and inform customers of any billing matters that Accounting requires.
Support Production in downloading, uploading, and order creation properly and on-time.
Transfer finished materials to customers in case it cannot be transferred via systems
Contact and inform customers in any production matters that Production requires such as bad inputs, instruction clarification, wrong quantity, additional editing charge, etc.
Implement seasonal customer-related production workflow.
Greet new customers
Propose a solution for improvement of IT infrastructure and system for customer service activities.
Others related tasks as assigned
Support Customer Service Manager and Customer Service Supervisor in provide on-job training, coaching, mentoring to the team members.
Identify areas for quality management optimization/improvements and promote improvement activities of department working processes, workflows.
Support Customer Service Manager and Customer Service Supervisor in conducting customer satisfaction surveys, analysis issues, and propose action.
Ensure customer service standards are aligned with the corporate standards/values

International, professional, creative working environment and talented teams
100% Insurance as Government's regulations (social insurance, medical insurance, unemployment insurance, etc.) during 2-month probation
Rate night shifts: 135% salary, Rate holiday: 300% salary
Company provides meals
Working from Monday-Saturday

Willingness to work in rotational shifts (6:30am – 2:30pm, 2:30pm – 10:30pm, 10:30pm – 6:30am). Alternately work by week (one week for a shift)
Languages:Good English
Good communication skills, patient personality.
Experience: 6 months - 1 year of working experience with customer service and/or marketing and sales, English speaking...
Self-motivated with strong team skills, a high degree of punctuality.
Education: University degree in English, Customer Service, Marketing & Sales, etc... are preferable
Hard-working and good health.