Customer Service Representatives (Attractive Benefit Pakage)

What we’re looking for
We’re looking for a customer-oriented Escalation Specialist/ Customer Service Representatives to support our clients with excellent customer service while managing high-severity issues. You’ll be proactive in communicating with our customers and ensuring a positive support experience at all levels of the support structure. In this role, you’ll act as liaison between end-user customers and our client’s representatives to ensure quality resolutions are achieved.
Duties and responsibilities
• Communicate with end-users via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
• Provide customers with frequent, timely updates on case progress and resolution, ensuring a positive customer experience.
• Gauge the severity of incidents by identifying the impact of software or hardware failure on the customer’s business and use appropriate conflict resolution techniques as needed.
• Collaborate with cross-functional teams to ensure timely and accurate issue resolution.
• Manage the incident lifecycle to ensure the case progresses as planned and that all stakeholders are updated regularly.
• Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
• Mentor junior specialists as needed or requested by management.

Why Tek Experts?
We at Tek Experts, believe in you and we want you to be part of us. That means we provide ongoing support for your development and give you exposure to the latest technologies and working environments. We’re a modern, challenging and fast growing, business because of our people. They are smart, curious, client oriented and results-driven.
In return, we offer you
• Top office in a central location
• 13-month salary per year
• Social – Health – Insurance paid fully
• Healthcare: Annual health check-up, Premium Health Insurance
• Excellent working conditions, casual atmosphere, and state-of-the-art hardware
• Clubs program: Football, Table Tennis, Book, ...
• Training courses: Technical skills - Soft skills – English
• Continuous professional development and certification programs
• Committed to offering career development opportunities to all our staff

Skills and competencies
• 2 - 3 years of experience in customer service, customer support, or technical support is required
• Good English communication skills
• Strong researching, problem solving and troubleshooting skills
• Certifications relevant to the product are helpful
Start fulfilling your dreams
You will work in professional working environment, salary increases every year, many days off and salary that you will love