Customer Success Executive

Respond to customer inquiries and concerns through email, chat, or phone, delivering clear and accurate information.
Guide customers toward achieving their desired setup results, offering advice and recommendations for optimal app usage.
Analyze customer issues, troubleshoot problems, and collaborate with the technical team to provide timely and effective solutions.
Develop and update knowledge base articles, FAQs, and support guides to empower customers to find solutions independently.

Performance bonus, seniority bonus, birthday gift.
Opportunities to improve English skills and to gain hands-on experience in dealing and negotiating with diverse clients.
Work with 100% foreign. Exposed to the latest technology and eCommerce trends.
Youth and dynamic working environment with 95% members are 9x, we have many
Complimentary tea and coffee, and access to a library of interesting books available for free borrowing.
The State statutory holidays and collective activities organized by the Company (travel
team building, health care, volunteer...).
clubs: running, football, board games...
Salary: 8-15M VND, with reviews every 6 months.
Working hours are 5 days/week.
Other benefits according to the provisions of the Company and the Labor Code.

Experience in customer service or teaching (tutor, teaching assistant).
A minimum of 6 months of experience in Technology, E-commerce, or Marketing (preferred).
Proficiency in English, with an IELTS score of 6.5 - 7.0 or a TOEIC score of 685 - 830.
Availability to work full-time, on-site, 40 hours per week.
Strong communication, analytical, and critical thinking skills.
A major in English Linguistics and Literature (preferred).