Customer Success Manager (Account Manager)

IN THIS KEY ROLE, YOU WILL HAVE THE OPPORTUNITY TO:
● Become an expert in Regrow products and offerings .
● Own the Customer Relationship for our enterprise customers.
● Train key program administrators in use of our MRV platform, including issuance of supporting user guides, support processes and FAQs.
● Track milestones for success by outlining critical success factors and metrics, as well as identifying potential issues, providing recommendations, and driving resolutions.
● Maintain high customer satisfaction leading to >90% retention and 200%+ expansions of customer base
● Provide regular program insights by analyzing platform data to help customers improve their adoption, user satisfaction, and program impact.
● Manage and document all customer communications.
● Be the voice of the customer and collect feedback to drive product improvement, and identify opportunities to drive increasing value to our customer base.
● Partner with product and marketing to maintain and create the database of customer facing materials (videos, help center information, and more).
● Ensure ongoing customer awareness of the product updates by hosting regular webinars, and user sessions
● Troubleshoot key reported issues with the platform to triage user errors, bugs and feature requests
● Work directly with on-the-ground partners to ensure all program requirements are communicated and understood.
About Regrow
Regrow is a climate tech company committed to reversing climate change.
Founded by globally-recognized innovators in science and ag technology, Regrow is unlocking the power and profitability of resilient agriculture across the supply chain — from growers to global food brands. Regrow combines best-in-class agronomy, soil and carbon modeling, and innovative data collection to deliver customized, site-specific and scalable solutions to the agri-food industry.
Their customers are frontrunners in agri-food and agtech, ranging from global market operators, project developers, global food brands, and independent farmers. They help partners measure their impact on the environment, model and implement changes that will be environmentally and financially sustainable, and track partners’ progress against sustainability goals.
They're backed by leading investors, such as Galvanize Climate Solutions, Microsoft's Venture Fund, Cargill, The Grantham Environmental Trust (NCO), AJAX Strategies, and more, all of whom believe in our vision to change the world through resilient agriculture.

- Opportunity to work in a global team
- Competitive salary
- Flexible remote working schedule
- The agritech sector is rapidly emerging, presenting substantial potential for growth and innovation in agriculture.

TO BE SUCCESSFUL IN THIS ROLE, WE WILL EXPECT:
● 5+ years experience in customer success or account management role for a software or digital technology company working in.
● Experience in the agricultural industry is preferred.
● Data driven mindset with the ability to identify key metrics, monitor and track performance, and make solid business decisions.
● Exceptional project management skills with the ability to manage multiple customer projects.
● Customer service attitude - finding customer pain points and eliminating them by delivering better support, products and process.
● Experience with creating processes that allow for scalable incorporation of customer feedback into product roadmap.
● Strong understanding of best practice principles for agricultural data collection.
● A strong passion for agriculture and sustainability.
IN ADDITION, WE WOULD APPRECIATE:
● A Bachelor's degree
● Passion for delivering value and building meaningful relationships through addressing customer needs
● The ability to organize yourself and others in an unstructured environment
● Thriving in an open/honest work environment
● A love of learning
● Experience with smallholder agricultural systems
● Experience in sustainability or assurance programs
● A desire to have a positive impact on something greater than you can achieve alone, you want to be a part of the company which is changing the world