Customer Support Collaborator

Follow the team’s procedure
Receive requests and notes from other team members through Crisp chat/email, Skype, live chat
Support to handle problems arising when customers install and use BSS Commerce Shopify products
Create tasks/transfer technical problems, request customizing for the development team, and ensure the quality of work to deliver to customers.
Updates to customers on the status of processing requests
Working remotely
Work with various teams
Conduct other tasks assigned
Training on-site within the first two weeks

Opportunities to improve English skills and to gain hands-on experience in dealing with and negotiating with diverse clients
Salary: 45.000VNĐ - 50.000VNĐ/hour (day shift), 70.000VNĐ - 80.000VNĐ/hour (night shift & weekend)
Work with 100% foreigners. Exposed to the latest technology and e-commerce trend
Youthful and dynamic working environments with 95% members are 9x, we have many clubs: running, football, board game...

Third/last-year students OR 22-25 years old, with majors in Economics, Foreign Trade, Diplomatic,...is preferable
Living in Hanoi and joining an offline training program during regular business hours, with a minimum of 30 hours required over the first two weeks is mandatory
Minimum working hours: 3 hours per day / 18 hours per week / 72-78 hours per month
Support clients on Evening and Night Shift from 18h00 - 00:00 during workdays and one shift during the weekend
Working days: Monday - Friday is mandatory, Saturday or Sunday (one out of two is mandatory)
Require Communication, Presentation, Analysis, and Critical Thinking Skills
Fluent in English (IELTS, TOEIC certificate is preferable)
Having experience in customer support in Technology & E-commerce is preferable
Good teamwork and Quick learning