Customer Support Engineer (Microsoft 365)
ITECHWX COMPANY LIMITED
12th Floor, Opal Tower 92 Nguyen Huu Canh Street, Ward 22, Binh Thanh District, Ho Chi Minh city, Vietnam
Hết hạn
Xóa tin
Chi tiết tuyển dụng
Mức lương:
Thỏa thuận
Khu vực:
Hồ Chí Minh
Chức vụ:
Nhân viên
Hình thức làm việc:
Toàn thời gian
Lĩnh vực:
Khác
Mô tả công việc
• Review issues and contact global customers
to understand problems via audio call/email
. Ensures customers stay informed as to the status/solution of their issue.
• Log analysis and other proprietary tools analyze problems and develop solutions for customer needs.
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement.
to understand problems via audio call/email
. Ensures customers stay informed as to the status/solution of their issue.
• Log analysis and other proprietary tools analyze problems and develop solutions for customer needs.
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement.
Quyền lợi được hưởng
1 lần 1 năm
,#12 ngày nghỉ phép năm, 8 ngày nghỉ ốm
,#Cung cấp laptop
,#12 ngày nghỉ phép năm, 8 ngày nghỉ ốm
,#Cung cấp laptop
Yêu cầu kỹ năng
English, Customer Experiences, Customer Service Knowledge, Customer Service Industry, BPO
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