Customer Support Engineer (O365 Intune)

• Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
• Resolves or escalates multiple and varied customer issues. Documents technical work and research.
• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
• AVAILABLE TO WORK FIXED SHIFT ON-SITE ( 10PM-7AM )

Annual Health Checkup.
,#20 days leave (12 days of annual leave and 8 days of sick leave).
,#Training will be offered.
,#Activities: Birthday party, Employee engagement activities.
,#Salary at 100% during the probationary period.
90% contribution of the gross salary to social insurance.
An employee who works at night (10 PM - 6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food al

Customer Service, Customer Support, English Language Proficiency, Microsoft Office 365, Troubleshooting