Dynamics 365 Support Engineer (Experienced In IT Industry)

Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues. Documents technical work and research.
Identifies potential defects and escalates to more senior engineers to resolve.
Uses automated tools to deliver solutions for a wide range of issues.
Provides feedback on how to improve automated tools.
Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Follows processes provided by the business

Salary at 100% during the probationary period
Training will be offered
12 days of annual leave, 8 days of sick leave
Full working equipment will be provided
90% contribution of the gross salary to social insurance
30% allowance on gross salary (If the working hours fall between 22:00 and 6:00, they can be counted toward the night shift allowance) + PVI insurance + 500,000 VND food allowance for employees working night shift
Annual Health Checkup

Available to work night shifts (on-site at the company, shift hours: 20:00 - 5:00 or 23:00 - 8:00)
Proficient in English (4 skills)
Freshers are welcome with a good learning ability and working attitude
Experienced in IT industry skills is a must
Strong communication skills