Dynamics 365 Support Technician (Open For Fresher)
Công ty TNHH ITECHWX
VISTA Building, 19 Tan Cang St., Ward 25
Hết hạn
Xóa tin
Chi tiết tuyển dụng
Mức lương:
18 - 30 Triệu
Khu vực:
Hồ Chí Minh
Chức vụ:
Nhân viên
Hình thức làm việc:
Toàn thời gian
Lĩnh vực:
Khác
Mô tả công việc
Are you passionate about helping others and have a deep understanding of Microsoft Dynamics 365?
Microsoft Dynamics 365 (D365) is a cloud-based suite of business applications that empowers organizations to streamline their operations, improve customer engagement, and make data-driven decisions. It includes modules for Sales, Customer Service, Field Service, Finance, Supply Chain Management, and more.
We're seeking a talented Technical Support Engineer to join our growing team! In this role, you'll leverage your expertise in Dynamics 365 to troubleshoot and resolve customer issues, ensuring a smooth and successful user experience.
Responsibilities:
• Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
• Resolves or escalates multiple and varied customer issues. Documents technical work and research.
• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
• Provides feedback to improve products to more senior engineers or technical advisors.
• Identifies potential defects and escalates to more senior engineers to resolve.
• Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
• Follows processes provided by the business.
• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
Microsoft Dynamics 365 (D365) is a cloud-based suite of business applications that empowers organizations to streamline their operations, improve customer engagement, and make data-driven decisions. It includes modules for Sales, Customer Service, Field Service, Finance, Supply Chain Management, and more.
We're seeking a talented Technical Support Engineer to join our growing team! In this role, you'll leverage your expertise in Dynamics 365 to troubleshoot and resolve customer issues, ensuring a smooth and successful user experience.
Responsibilities:
• Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
• Resolves or escalates multiple and varied customer issues. Documents technical work and research.
• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
• Provides feedback to improve products to more senior engineers or technical advisors.
• Identifies potential defects and escalates to more senior engineers to resolve.
• Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
• Follows processes provided by the business.
• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
Quyền lợi được hưởng
Why us?
• Competitive salary depending on experience
• Salary at 100% during the probationary period
• Training will be offered
• Full working equipment will be provided
• 90% contribution of the gross salary to social insurance
• 12 days of annual leave, 8 days of sick leave
• 30% allowance on gross salary + PVI insurance + 500,000 VND food allowance for employees working night shift
• Annual Health Checkup
• Competitive salary depending on experience
• Salary at 100% during the probationary period
• Training will be offered
• Full working equipment will be provided
• 90% contribution of the gross salary to social insurance
• 12 days of annual leave, 8 days of sick leave
• 30% allowance on gross salary + PVI insurance + 500,000 VND food allowance for employees working night shift
• Annual Health Checkup
Yêu cầu kỹ năng
Our ideal candidates:
• Proficient in English (4 skills)
• Available to work night shifts (rotate between 8:00 PM and 8:00 AM, working 8 hours per shift, with a total of 5 shifts per week)
• Freshers are welcome with a good learning ability and working attitude
• Experience/Knowledge in IT industry skills is a must
• Customer service mindset
• Proficient in English (4 skills)
• Available to work night shifts (rotate between 8:00 PM and 8:00 AM, working 8 hours per shift, with a total of 5 shifts per week)
• Freshers are welcome with a good learning ability and working attitude
• Experience/Knowledge in IT industry skills is a must
• Customer service mindset