EC Operation Manager

1. Summary:
- Reporting to the Head of eCommerce, the eCommerce Operations Manager will support eCommerce operations across our multiple eCommerce accounts.
- This role will liaise and collaborate closely with eCommerce, Planning, Distribution, IT and 3PL partners to ensure all service expectations are met.
2. Planning:
- Collaborate with forecasting and eCommerce team (IT, Accountant, Finance, …) on creating the forecasting plans and help in designing operations infrastructure to support the forecasting and target numbers.
- Work on production plans for MSO business with a focus on packaging, POSM partner with distribution teams to deliver on those plans.
3. Engagement & Execution:
- Manage third party vendor relationship, shipping, coordinate weekly, monthly and quarterly meetings, generate reports to review operations and support the day to day 3PL business operations.
- Review the current inventory and replenishment processes across eCommerce accounts and improve the operational efficiency.
- Monitor 3Pl pickup and delivery time improvement in every activity.
- Following up 3PL’s KPI, making sure they follow routines in a correct way and minimize transport cost.
4. Reporting & Analysis:
- Work with eCommerce team to review/setup operational KPIs and deliver on those KPIs working with distribution team, warehouse team and external vendors.
5. Other:
- Support CS team or orther team solve problem, bug.
- Working with 3PL (Haravan, shopify) optimize website and new issue from eCommerce team.
- Perform other duties as assigned.

Lương tháng 13, KPI
,#Du lịch, team building
,#Laptop cá nhân cho từng nhân viên

E-commerce, Operation Management, Planning, Quản Lý Tồn Kho, Reporting