Executive, Trade Services

Reports To: Manager, Trade Services
Based at: Operations
Job Purpose Summary:
The job holder is responsible for servicing Trade Services clients in accordance with Trade Services standards.
Key Responsibilities and Accountabilities:
1. Ensure the accuracy and service level agreement of trade services including Import, Export, Trade Loan, Bank Guarantee.
2. Ensure the responsiveness to customer needs/ transactional issues with highest satisfaction from internal and external customers when playing as primary contact point;
3. Liaise and collaborate closely with internal stakeholders to ensure smooth facilitation of transactions
4. Proactively find opportunities and implement initiatives to improve working process and system;
5. Ensure the accuracy and timeliness of periodical and ad-hoc reports requested by SBV, relevant authorities and other parties;
6. Ensure the readiness of documents for auditing purposes and the rectification of internal and external audit points (if any) in a responsible and timely manner;
7. Precisely construct messages in accordance with SWIFT guidelines and standards
8. Perform other duties as assigned by line manager/HOD

13-month Base Salary, Performance Bonus, Loan at special rate under PFS Scheme
,#Medical Coverage Scheme for Self and Children (if any)
,#On- the- job training

Trade Administration, English, Customer Support, International Payments, Trade Strategy