Global Customer Service - Fresher
KDDI Vietnam - HCM GNOC (Ho Chi Minh Global Network Operations Center)
Floor 5th, Building QTSC 9, Street No 3, Quang Trung Software Park, Tân Chánh Hiệp Ward, District 12, HCMC
Hết hạn
Xóa tin
Chi tiết tuyển dụng
Mức lương:
Thỏa thuận
Khu vực:
Hồ Chí Minh
Chức vụ:
Nhân viên
Hình thức làm việc:
Toàn thời gian
Lĩnh vực:
Khác
Mô tả công việc
Working time: Rotating shift working with 03 shifts (8 hours/day; 40 hours/week)
+ Morning shift: 06:00 - 14:00
+ Afternoon shift: 14:00 - 22:00
+ Night shift: 22:00 - 06:00
- Take prompt actions following procedures if detected any issues on monitoring system.
- Be responsible for troubleshooting by close cooperation and communication with Global Carrier.
- Handle inquiries from international customers.
- Analyse the data and report to the related parties.
- Monitor and maintain the service quality of international call, roaming and operation of equipment remotely.
- Any other customer support tasks.
Benefits
- Shift allowance
- Salary increases twice/year, bonus twice/year
- Two months training program for newcomers
- Overtime payment
- Light meal allowance
- Flexible working time window for pregnant employee
- 14 Annual Leave days & 3 Sick Leave days, other special leave days
- Free Parking
- Accident insurance 24/24
- Opportunities to participate in Company Trip, Parties, Sport Activities, etc.
- Self-improvement classes and other training activities
Working Location: Tầng 5, Tòa nhà QTSC 9, Đường số 3, Công viên phần mềm Quang Trung, P. Tân Chánh Hiệp, Q.12, TP.HCM
+ Morning shift: 06:00 - 14:00
+ Afternoon shift: 14:00 - 22:00
+ Night shift: 22:00 - 06:00
- Take prompt actions following procedures if detected any issues on monitoring system.
- Be responsible for troubleshooting by close cooperation and communication with Global Carrier.
- Handle inquiries from international customers.
- Analyse the data and report to the related parties.
- Monitor and maintain the service quality of international call, roaming and operation of equipment remotely.
- Any other customer support tasks.
Benefits
- Shift allowance
- Salary increases twice/year, bonus twice/year
- Two months training program for newcomers
- Overtime payment
- Light meal allowance
- Flexible working time window for pregnant employee
- 14 Annual Leave days & 3 Sick Leave days, other special leave days
- Free Parking
- Accident insurance 24/24
- Opportunities to participate in Company Trip, Parties, Sport Activities, etc.
- Self-improvement classes and other training activities
Working Location: Tầng 5, Tòa nhà QTSC 9, Đường số 3, Công viên phần mềm Quang Trung, P. Tân Chánh Hiệp, Q.12, TP.HCM
Quyền lợi được hưởng
Salary Review twice a year, 14 leave days, 3 sick leave days
,#Premium Heathcare Social insurance, health insurance, unemployment insurance as labor law stipulated
,#Company trip, team building
,#Premium Heathcare Social insurance, health insurance, unemployment insurance as labor law stipulated
,#Company trip, team building
Yêu cầu kỹ năng
Telecommunications, Customer Service, English, Service Quality Management, Customer Support
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