Global Customer Service - Fresher

Working time: Rotating shift working with 03 shifts (8 hours/day; 40 hours/week)
+ Afternoon shift: 14:00 - 22:00
+ Morning shift: 06:00 - 14:00
+ Night shift: 22:00 - 06:00
- Take prompt actions following procedures if detected any issues on monitoring system.
- Be responsible for troubleshooting by close cooperation and communication with Global Carrier.
- Monitor and maintain the service quality of international call, roaming and operation of equipment remotely.
- Analyse the data and report to the related parties.
- Handle inquiries from international customers.
- Any other customer support tasks.
Benefits
- Shift allowance
- Two months training program for newcomers
- Overtime payment
- Free Parking
- 14 Annual Leave days & 3 Sick Leave days, other special leave days
- Salary increases twice/year, bonus twice/year
- Accident insurance 24/24
- Flexible working time window for pregnant employee
- Light meal allowance
- Opportunities to participate in Company Trip, Parties, Sport Activities, etc.
- Self-improvement classes and other training activities
Working Location: Tầng 5, Tòa nhà QTSC 9, Đường số 3, Công viên phần mềm Quang Trung, P. Tân Chánh Hiệp, Q.12, TP.HCM

Salary Review twice a year, 14 leave days, 3 sick leave days
,#Premium Heathcare Social insurance, health insurance, unemployment insurance as labor law stipulated
,#Company trip, team building

Telecommunications, Customer Service, English, Service Quality Management, Customer Support