Guest Relation Officer

To have a throughout knowledge of product and services.
Offer guests the best possible service through courteous and proper service.
Maintain and promote guest hospitality at all times.
Ensure all residents and guest’s complaints/requests are recorded properly in the Resident’s Response in a timely and directly manner.
Handle all emergencies according to established procedures.
Develop and establish firm and effective guest relation processes, such as rooming / contacting of guests on and after arrival VIP Guests, Repeat & Long Stay Guests and Associates.
Ensure that all issues are correctly resolved, are given proper compensation and receive a proper follow up in timely and professional manner.
Re energize the internal guest recognition program including: VIP arrivals, anniversaries, guest’s birthdays, etc.

Type of labor contract: Fixed term / indefinite term
Full payment of insurance regimes: social insurance, health insurance, unemployment insurance
Support 1 meal in shift
Free parking available
Regular training, opportunities for advancement.
Supported with all protective equipment and tools during work
13th month salary bonus and other holidays as prescribed

Previous experience in handling guest complaints or challenges
Fluent in English with strong hospitality skills
Develop and establish firm and effective guest relation processes, such as rooming / contacting of guests on and after arrival VIP Guests