Guest Service Agent - Khách Sạn Sheraton

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets.
Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest.
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension.
May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift.
Develop and maintain positive working relationships with others, and support team to reach common goals.
Perform other reasonable job duties as requested by Supervisors.

60 days probation with Full salary & Social Insurance
Service charge every month after probation
Attractive remuneration package & 13th-month salary
Professional training courses
Duty meal & Uniform provided
Professional workplace with young, dynamic, and excellent team members
Health check every year
05 working days/week.
Participate in team building and TakeCare activities of the team and hotel
Satisfy your love of travel with distinctive Associate discounts for hotel rooms and F&B services at Marriott International hotels & resorts all over the world (11 properties in Vietnam)
Start your career path in the biggest and one of the most prestigious hotel companies worldwide

Education and Experience
Good communication both in English and Vietnamese
Ability to multi-task
Able to work shifts
Degree of English/Hospitality/Tourism other relevant major
Excellent interpersonal skills with demonstrated customer service focus
Experience of a similar position in 4 or 5-star hotels is preferred
Personal Attributes
Positive Demeanor
Safety Orientation
Integrity
Adaptability/Flexibility
Presentation
Dependability
Stress Tolerance
Interpersonal Skills
Customer Service Orientation
Team Work
Interpersonal Skills
Diversity Relations
Communications
English Language Proficiency
Applied Reading
Listening
Telephone Etiquette Skills
Writing
Analytical Skills
Problem Solving
Learning
Computer Skills
Decision-Making
Organization
Multi-Tasking