[HCMC] Senior Executive, Tenant Experience (Commercial Real Estate)

Responsibilities:
• Receive & handle Tenant’s complaints/requests/feedbacks;
• Manage Tenant Experience’s hotline and email;
• Directly meet and survey on Tenants’ needs & requirements to ensure Tenant’s satisfaction;
• Prepare Building’s advisory/guidelines, activities, engagement events for Tenants’ information.
• Manage Building’s access cards;
• Prepare paperworks, payments, service agreements;
• Prepare reports (daily/weekly/monthly) to Management;
• Supervise Front Desk Reception and Management Office;
• Train & provide guidance to Receptionist and Customer Service Staffs for professionalism;
• Support Building Management Department in daily Building site checks to ensure cleanliness and detect defects (if any);
• Organize, implement events/wellbeing class for Tenants (survey, campaigns, activities);
• Collaborate with other local businesses and organizations to offer Tenants’ exclusive opportunities and benefits;
• Manage the budget for Tenant Experience Department, develop Tenant Experience’s initiatives, & ensure effective allocation of resources;
• Any other duties as assigned by Management from time to time.

Lương tháng 13, thưởng theo hiệu suất công việc và kết quả kinh doanh của công ty

Communication Skills, Customer Service, Microsoft Office, Organizational skills, Positive Attitude