IT Service Desk (HCM)

Receive support requests, incident reports, and inquiries related to technical issues regarding services provided by the company (including Server, Office 365, LeaseLine, VoIP, FTTH, Camera, and Wi-Fi) via email and phone.
Operate the system for monitoring and alerting of incidents, proactively check, and notify customers of any issues.
Monitor the Key Performance Indicators (KPIs) of various units.
Prepare regular reports or as requested by management.
Analyze and categorize information to forward requests to relevant departments while monitoring the progress of their execution.
Perform other IT-related tasks as required by management.

Annual income equals 18 – 22 million VND per month (including the 13th-month salary and other bonuses according to company regulations).
Social insurance according to Labor Law, FPT Care Insurance is 100% free for FPT employees.
Annual travel and vacation.
50% discount on FPT internet and television services.
Regular health check-ups.
Competitive income based on competence and experience, including base salary and job-related allowances.
Participation in advanced professional and vocational training courses.

Graduated from a university majoring in Information Technology or Telecommunications.
Basic skills in service management, knowledge of networks, computers, and Microsoft Windows operating systems.
Ability to analyze and identify changes, and propose system improvements to serve work requirements.
Good communication and problem-solving skills, hardworking, eager to learn, and able to handle work pressure.
Prioritize experience in support and understanding of services such as LeaseLine, FTTH, VoIP, Server, Mail, M365, Google Platform, and Cloud Platform.
Certifications in System: MCSA/MCSE, or certifications in Network/VoIP: CCNA/CCNP.
English proficiency: IELTS 5.0 or higher, fluent communication in English or HSK3 or higher in Chinese is an advantage.