IT Service Desk Specialist
Công Ty TNHH LEGO Manufacturing Việt Nam
Hết hạn
Xóa tin
Chi tiết tuyển dụng
Mức lương:
Thỏa thuận
Khu vực:
Bình Dương
Chức vụ:
Nhân viên
Hình thức làm việc:
Toàn thời gian
Lĩnh vực:
Khác
Mô tả công việc
We are looking for an IT Service Desk Specialist to focus on supporting our colleagues in LEGO Manufacturing Vietnam factory.
If you are a motivated and curious problem solver with a passion for technology, a confident independent operator and a keen eye on nurturing relationships with colleagues and Factory Operations Team members at all levels delivering the best possible service!
* We think it’s important that you’re in control of your data and as part of the recruitment process; Your direct application at the LEGO Careers Website will be prioritized. Please copy and paste the following URL into your browser:
http://bit.ly/4aWZbzF for your application.
* Internal Job Title:
Associate Tech Service Specialist
Core Responsibilities:
• Drive end-user satisfaction by receiving, managing, prioritizing, escalating, closing and communicating about tickets from colleagues and vendors
• Ensure a swift and efficient resolution of issues by proficiently and consistently resolving issues for all supported solutions and quickly assigning/escalating more complex issues to product teams
• Provide high quality self-service channels or resources by e.g., authoring, editing and publishing knowledgebase content
• Improve end user satisfaction through the implementation of agreed remedies and preventative measures, and by identifying and suggesting process improvements
• Support user-centric product development by e.g., providing input and identifying areas of improvement that could increase user experience and reduce reported issues
• Drive and own execution of Digital projects on strategic sites as well as act as Digital participants in local facility projects or similar
• Work towards a culture of self service, automation and waste reduction
• Actively improves, utilizes, trains and promotes new technologies implemented in the organization
• Asset management, including maintenance of computer and mobile inventory, printers and other hardware items
Play your part in our team succeeding!
The Service & Support Specialist acts either as the first point of contact for users requiring technical support or taking action on proactive monitoring. The Specialist immediately resolves issues, if possible, based on available documentation and domain-specific expertise, or alternatively assigns/escalates to relevant product team(s). The Service & Support Specialist contributes to a consistent 24/7 global support service by using common tools and processes. The local presence of the Service & Support Specialist in factories and hubs, enables the Specialist to act as an ambassador for Digital Technology and as extended support for the Digital Product Teams.
If you are a motivated and curious problem solver with a passion for technology, a confident independent operator and a keen eye on nurturing relationships with colleagues and Factory Operations Team members at all levels delivering the best possible service!
* We think it’s important that you’re in control of your data and as part of the recruitment process; Your direct application at the LEGO Careers Website will be prioritized. Please copy and paste the following URL into your browser:
http://bit.ly/4aWZbzF for your application.
* Internal Job Title:
Associate Tech Service Specialist
Core Responsibilities:
• Drive end-user satisfaction by receiving, managing, prioritizing, escalating, closing and communicating about tickets from colleagues and vendors
• Ensure a swift and efficient resolution of issues by proficiently and consistently resolving issues for all supported solutions and quickly assigning/escalating more complex issues to product teams
• Provide high quality self-service channels or resources by e.g., authoring, editing and publishing knowledgebase content
• Improve end user satisfaction through the implementation of agreed remedies and preventative measures, and by identifying and suggesting process improvements
• Support user-centric product development by e.g., providing input and identifying areas of improvement that could increase user experience and reduce reported issues
• Drive and own execution of Digital projects on strategic sites as well as act as Digital participants in local facility projects or similar
• Work towards a culture of self service, automation and waste reduction
• Actively improves, utilizes, trains and promotes new technologies implemented in the organization
• Asset management, including maintenance of computer and mobile inventory, printers and other hardware items
Play your part in our team succeeding!
The Service & Support Specialist acts either as the first point of contact for users requiring technical support or taking action on proactive monitoring. The Specialist immediately resolves issues, if possible, based on available documentation and domain-specific expertise, or alternatively assigns/escalates to relevant product team(s). The Service & Support Specialist contributes to a consistent 24/7 global support service by using common tools and processes. The local presence of the Service & Support Specialist in factories and hubs, enables the Specialist to act as an ambassador for Digital Technology and as extended support for the Digital Product Teams.
Quyền lợi được hưởng
13th month salary and performance bonus
,#Premium healthcare for employee and families
,#15 days annual leave
,#Premium healthcare for employee and families
,#15 days annual leave
Yêu cầu kỹ năng
IT Service, IT Helpdesk, IT Infrastructure Design, IT Hardware, IT Production