IT Service Specialist

We are looking for an IT Service Specialist to support our colleagues at the LEGO Manufacturing Vietnam factory. If you have a passion for technology, are a confident independent operator, and have a keen eye for nurturing relationships with colleagues and Factory Operations Team members at all levels, all while delivering the best possible service, we want to hear from you!
* Internal Job Title: Tech Service Specialist
*We think it’s important that you’re in control of your data and as part of the recruitment process; Your direct application at the LEGO Careers Website will be prioritized. Please copy and paste the following URL into your browser for your application:
https://www.lego.com/en-us/careers/job/it-service-specialist-d3a0dcd60b1d100104d53d4ea22a0000
Core Responsibilities:
• Advanced hardware troubleshooting: knowledge of computer hardware components, diagnostics tools, and advanced troubleshooting techniques to resolve complex hardware issues.
• Operating systems: Proficiency in various operating systems such as Windows and macOS, including advanced configuration, system optimization, and troubleshooting.
• Software applications: Knowledge of O365 and its components. Being able to create simple Low Code/No Code solutions. Understand main concepts of APIs.
• Networking: Advanced knowledge of network architecture, protocols, routing, switching, firewalls, VPN, and other network technologies to troubleshoot complex network issues.
• ITSM knowledge: Active knowledge of ITIL and Agile.
• Security awareness: Expertise in IT security practices, including vulnerability assessment, threat detection, incident response, and implementing security controls.
• Mobile devices: Familiarity with mobile operating systems (iOS, Android), basic troubleshooting, and configuration of mobile devices (smartphones, tablets).
• Remote support: Ability to provide remote assistance to end users using remote desktop tools or other remote support software.
• Cloud computing: Familiarity with cloud platforms (e.g., AWS, Azure) and experience in managing cloud resources.
• Project management: Basic understanding of project management principles and experience in participating in IT projects, including planning, execution, and documentation.
Play your part in our team succeeding!
As part of the Global End-User Support organization, you will have the opportunity to help us to optimize the usage of business technologies to increase the productivity of The LEGO Group.
In the Global End-user Support team, I found very professional and motivated colleagues, working with Agile methodologies. I have not only learned a lot but also meet new friends in the company. It has been an amazing journey.

13th month salary and performance bonus
,#Premium healthcare for employee and families
,#15 days annual leave

IT System Administration, IT Service, IT Administration, Operating System Administration, IT Security