IT Support Engineer (Microsoft Products)
ITECHWX COMPANY LIMITED
12th Floor, Opal Tower 92 Nguyen Huu Canh Street, Ward 22, Binh Thanh District, Ho Chi Minh city, Vietnam
Còn 3 tuần để ứng tuyển
Chi tiết tuyển dụng
Mức lương:
Thỏa thuận
Khu vực:
Hồ Chí Minh
Chức vụ:
Nhân viên
Hình thức làm việc:
Toàn thời gian
Lĩnh vực:
IT Support
Mô tả công việc
Your role & responsibilities
1. Provide technical support to Microsoft consumers:
• Effectively communicate technical information and troubleshooting steps to Microsoft consumers via phone and email in English.
• Utilize strong knowledge of Microsoft Products to diagnose and resolve customer issues.
• Clearly document customer interactions, resolutions, and knowledge gained for future reference and team knowledge sharing.
2. Maintain high-quality service delivery:
• Adhere to service level agreements (SLAs) and performance metrics.
• Proactively identify and escalate critical issues.
• Contribute to continuous improvement of support processes and knowledge base.
3. Ensure data security and compliance:
• Strictly adhere to Microsoft's Code of Business Conduct and data privacy guidelines.
• Safeguard customer Personally Identifiable Information (PII) at all times.
• Maintain confidentiality of sensitive information.
1. Provide technical support to Microsoft consumers:
• Effectively communicate technical information and troubleshooting steps to Microsoft consumers via phone and email in English.
• Utilize strong knowledge of Microsoft Products to diagnose and resolve customer issues.
• Clearly document customer interactions, resolutions, and knowledge gained for future reference and team knowledge sharing.
2. Maintain high-quality service delivery:
• Adhere to service level agreements (SLAs) and performance metrics.
• Proactively identify and escalate critical issues.
• Contribute to continuous improvement of support processes and knowledge base.
3. Ensure data security and compliance:
• Strictly adhere to Microsoft's Code of Business Conduct and data privacy guidelines.
• Safeguard customer Personally Identifiable Information (PII) at all times.
• Maintain confidentiality of sensitive information.
Quyền lợi được hưởng
90% contribution of the gross salary to social insurance from the company side
Annual Health Checkup
,#12 days of annual leave, 8 days of sick leave
,#Competitive salary depending on experience
Full salary during the probationary period
Working 5 days a week with 2 unfixed days off (Schedule will be arranged by Head of Department)
Annual Health Checkup
,#12 days of annual leave, 8 days of sick leave
,#Competitive salary depending on experience
Full salary during the probationary period
Working 5 days a week with 2 unfixed days off (Schedule will be arranged by Head of Department)
Yêu cầu kỹ năng
Communication Skills, Customer Service, English, Problem-solving, Technical Support
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