IT Support Executive

To manage and support users (hardware/software):
Install and configure computer hardware, operating systems and applications
Troubleshoot system and network problems and diagnose and solve hardware or software faults
Set up new users' accounts and profiles and deal with access issue s
Daily monitor incident management system, classify and modify all incidents in compliant with IT standards
Provide first level support to requesters e.g. answering via support channel, incident management, phone etc.,
Handle incidents within agreed service level agreements (SLAs)
Follow up with the system development team on various systems issues
Provide weekly incident reports to the department head
To manage IT assets (including regular maintenance and repairing):
Make sure availability of backup equipment
Manage electric devices, power supplier, UPS etc.,
Make sure software is up-to-date with the latest version
Keep IT asset management up-to-date with precise data
Keep storage neatly and well-organized
Manage mobile device and cell phone telecommunications including provisioning, assigning, managing, cell phone contracts, and phone numbers and subscription
Manage desktop, laptop, and mobile device in stock, software application licensing
Conduct internal audit and support Finance in bi-annual hardware and licence audit
Deal with vendors for warranty, maintenance and repairs of all hardware, software, and services employed by the network and its applications
Deploy improvements and fixes to the network and applications infrastructure
To purchase IT assets:
Deal with vendors for purchasing all hardware, software, and services employed by the network and its applications
Prepare purchasing requests for IT-related equipment & software
Support Finance in preparation of contracts and collect quotations
Receive and register new equipment from vendors
Provide monthly reports on new IT assets to department head and Finance

- 100% SHUI in probation, premium healthcare package for individuals and family
- Daily meals provided
- Experience in increasingly challenging and engaging real-world marketing projects.
- Attractive package with sales incentive
- Experience in an international company with the culture that encourages and fosters creativity, innovation, respect and equality
- Opportunity to learn from experienced leaders and managers
- 12 AL/ year and 12 WFH days/year
- Attendance in meetings, events, networking opportunities and training courses

Experience: 6 months - 1 year of working experience with IT Support/ IT Helpdesk position
Education: University degree/ College graduated, prefer in IT field
Languages: Basic English IT language (good at reading and understanding, speaking and writing)
Self-motivated with strong team skills, a high degree of punctuality.
Good communication skills, patient personality.
Hard-working and good health.