IT Support (IT Help Desk)

Responsible for managing and maintaining the company's IT assets.
Manage various IT platforms and servers of the company, such as AD, Azure AD, O365 Admin, VPN, etc.
Manage the company's anti-virus software console, and handle various unexpected information security incidents with the Global security team
Windows/Mac/Linux computer deployment, desktop operation and maintenance and application support.
Provide on-site IT support for local delivery center, including hardware, software, network, etc.
Be responsible for ServiceDesk, solve various requests according to SLA, and upgrade the request or problem to a higher level of IT support as a key user.
Participate in the development and implementation of solutions for the project team and client service department.
Participate in ISO-27001, ISO27701 and ISO9001 audits of all delivery centers in China, participate in customer external audits, and provide improvement suggestions and technical support for the audit as a key and leading department.
Be responsible for network construction and maintenance of all delivery centers in China, such as switch, Firewall, VLAN configuration, VPN construction and maintenance, etc.
Conduct IT induction training and guidance for employees, and regularly organize IT skill training for employees.

100% salary during 2-month probation
12 annual leaves, once salary review per year
Competitive salary range (up to 25M)
Social insurance premium is based on 100% gross salary
Dynamic working environment, free style wearing

1 years+ experience in IT support roles
Experience with end-user support
Desktop support skills in Windows and Apple Mac
Ability in oral and written English
Have a certain understanding of information security and the ISO27001 system
Basic knowledge of IT asset management
Excellent customer service skills
General understanding and configuration of LAN & WAN networking principles
Experience working with an IT internal services and global / remote team preferable
Familiar with ITIL framework
Knowledge of Active Directory, O365 and others in user management level
Familiar with the basic architecture and principles of the network
Tertiary degree in IT – desirable
Familiar with customer service principles would be highly regarded
Experience in IT asset management – desirable
Experience of ITIL system – desirable
IT-related certifications – desirable