IT Support (Night Shift - Offer Up to 24M)
ITECHWX COMPANY LIMITED
12th Floor, Opal Tower 92 Nguyen Huu Canh Street, Ward 22, Binh Thanh District, Ho Chi Minh city, Vietnam
Hết hạn
Xóa tin
Chi tiết tuyển dụng
Mức lương:
Thỏa thuận
Khu vực:
Hà Nội
Chức vụ:
Nhân viên
Hình thức làm việc:
Toàn thời gian
Lĩnh vực:
IT Support
Mô tả công việc
- Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
- Resolves or escalates multiple and varied customer issues. Documents technical work and research.
- Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
- Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
- Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
- Resolves or escalates multiple and varied customer issues. Documents technical work and research.
- Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
- Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
- Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
Quyền lợi được hưởng
Once a year
,#20 days (12 days of annual leave and 8 days of sick leave)
,#Laptop provided.
,#20 days (12 days of annual leave and 8 days of sick leave)
,#Laptop provided.
Yêu cầu kỹ năng
Customer Service Skill, IT Support, English, Microsoft Office 365
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