Moderation Team Leader / Trưởng Nhóm Kiểm Duyệt (Any Industry Welcomed)

Job title: Moderation Team Leader
Gear Inc. is looking for qualified candidates to join our Moderation team as Moderation Team Leaders (Full-time). Ideal candidates will join our team to assist in the daily operational supervision of 15-25 content moderators, ensuring all performance metrics, and escalating abnormal issues when required. Leaders should be capable of providing answers to both simple and complicated questions (from internal teams or clients) promptly. Your responsibilities are:
- Subject Matter Expert to all operations functions (People, Performance, Process);
- Responsible for ensuring and achieving all Service Level Agreements (SLA) and contractual Key Performance Indicators (KPIs);
- Supervise team members about attendance and adherence compliance with organization policy;
- Manage team scorecard performance and retention goals;
- Set goals for individual and team levels and ensure to achieve targets;
- Provide mentoring, coaching and direction to team members;
- Handle clients' inquiries and provide appropriate solutions and alternatives within the time limits to ensure resolution;
- Follow communication procedures, guidelines, and policies;
- Identify performance-related issues, develop Corrective Action - Preventive Action (CAPA) plan for improvement, and demonstrate proactive approaches in any situation;
- Lead team members, foster their professional development and growth via effective coaching and proactive communication, and enhance teamwork and cooperation;
- Be able to report on data or team and/or team members performance, overall condition/state to immediate supervisor proactively and as needed.

Competitive Package (Annual Bonus, Profit Sharing)
,#English Working Environment, Mental & Healthcare
,#Flexible working hours, Pet-friendly space

People Management, BPO, Content, Image Moderation, Content Moderation