Nhân Viên CSKH Logistic (Customer Service Executive)
CÔNG TY TNHH PUDONG PRIME INTERNATIONAL
147 Hai Bà Trưng, Phường Võ Thị Sáu
Hết hạn
Xóa tin
Chi tiết tuyển dụng
Mức lương:
12 - 15 Triệu
Khu vực:
Hồ Chí Minh
Chức vụ:
Nhân viên
Hình thức làm việc:
Toàn thời gian
Lĩnh vực:
Khác
Mô tả công việc
- Regulate and perform daily checking of carrier’s update and inform all relevant parties timely within company’s timeline
- Manage and operate customer’s request from booking stage to cargo loading operations and resolve cargo issues with carrier timely and smoothly.
- Closely follow and get market situation update and inform this information to company’s personnel to build market awareness within company
- Communicate with Pricing team to make sure all rate and quotations match with customer’s requested services
- Communicate and coordinate with Document team to streamline all documents requirements and abide to shipping regulations
- Coordinate with company’s agents to ensure cargo is properly handled
- Communicate with Sales team to ensure all cargo information regarding to bookings is correctly identified and handled
- Resolve customer dispute and complain in timely and professional manner and in accordance to company policies
- Build and improve agent’s network by providing accurate newest quotation along with proper booking and cargo handling instruction to all relevant parties
- Prepare company reports that accurately assess customer, shipping line and company’s internal performances.
- Develop customer and agents relationship by providing professional services and outstanding support to their needs
- Other tasks as assigned by the Head of Department.
- Manage and operate customer’s request from booking stage to cargo loading operations and resolve cargo issues with carrier timely and smoothly.
- Closely follow and get market situation update and inform this information to company’s personnel to build market awareness within company
- Communicate with Pricing team to make sure all rate and quotations match with customer’s requested services
- Communicate and coordinate with Document team to streamline all documents requirements and abide to shipping regulations
- Coordinate with company’s agents to ensure cargo is properly handled
- Communicate with Sales team to ensure all cargo information regarding to bookings is correctly identified and handled
- Resolve customer dispute and complain in timely and professional manner and in accordance to company policies
- Build and improve agent’s network by providing accurate newest quotation along with proper booking and cargo handling instruction to all relevant parties
- Prepare company reports that accurately assess customer, shipping line and company’s internal performances.
- Develop customer and agents relationship by providing professional services and outstanding support to their needs
- Other tasks as assigned by the Head of Department.
Quyền lợi được hưởng
- Working in a dynamic and professional environment with many opportunities for advancement.
- Provide complete equipment to serve the job.
- Enjoy the welfare policies according to the company's regulations.
- To pay social insurance, health insurance, unemployment insurance.
- Regular training and professional improvement.
- Provide complete equipment to serve the job.
- Enjoy the welfare policies according to the company's regulations.
- To pay social insurance, health insurance, unemployment insurance.
- Regular training and professional improvement.
Yêu cầu kỹ năng
- At least 6 months or more of experience in the same position in logistics/forwarding field
- Ability to work well under pressure and having good problem-solving skill.
- Good command of English/Vietnamese (both in oral & written communication).
- University or college graduate (major in Foreign Trade, Economics, Maritime or Transportation is preferable).
- Being careful, customer-oriented & achievement-driven attitude.
- Good at Microsoft Office Applications.
- Others: High responsibility, good teamwork.
- Ability to work well under pressure and having good problem-solving skill.
- Good command of English/Vietnamese (both in oral & written communication).
- University or college graduate (major in Foreign Trade, Economics, Maritime or Transportation is preferable).
- Being careful, customer-oriented & achievement-driven attitude.
- Good at Microsoft Office Applications.
- Others: High responsibility, good teamwork.