Operations Engineering Site Lead

Transforming to the Workplace Team of the future
• Resolve technical problems in a timely manner to enhance Occupant Experience
• Escalate technical issues where required
• Commitment to deliver the best level of service every time through attention detail
• Identify opportunities to improve technical service delivery to benefit the workplace
• Trusted partner to deliver all GRE requirements aligned to GRE OE codes
• Strive for Continuous Improvement implementation
• Manage the Technicians and Engineers proactively
• Assisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts
• Functional operational control to deliver excellence every time
• Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services
• Implement and manage the change control process
• Be able to resolve problems and improve operations
• Commitment to deliver the best level of service every time through obsessive level of attention detail
Operations Management
• Manage, review, and execute all Engineering/technical service contracts, including inspections and quality management of service delivery
• Develop and implement building procedures and effective measures to ensure simplification and accuracy of work methods and reliability of systems implementation of SOP/EOP and training programme for staff
• Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter supply and service contracts as approved by the client
• Preparation of tender documentation, evaluation of tenders and preparation of contracts as defined by the main agreement
• Ensure the implementation and management of Risk & Safety work practices to mitigate the risk of services interruption to client’s operation
• Co-ordinate with Building Managers & the Business Units on Project issues
• Develop and implement innovative programmes and processes that reduce the utility costs, increase productivity, and increase the savings
• Co-ordinate with Building operation teams in setting up and sustaining the best maintenance standards and practices
• Manage a programme of inspections for the property on Energy conservation, Maintenance practices, Utility management and Risk management procedures
• Implement and oversee the pre-emptive maintenance programme to reduce the risk of sudden failures of critical equipment
• Conduct regular audits on process to ensure the procedures are being followed and adhered with by the FM staff
• Contribute to the Monthly Management Report
• To provide the coaching/mentoring for Engineers, or subordinates and guide them to develop their own development plans and to review and to measure their performance regularly
• Ensure all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times
• Ensure all works are compliance with statutory regulations on fire, health, and safety standards
• Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment
• Prepare thought through risk assessments for self-delivery
• Respond to critical out-of-hours issues & participate as a key team member in responses to emergency situations
• Coordinate, manage and oversee vendors to perform a wide range of workplace-related services
• Ensure service deliverables meet SLAs and KPIs
• When necessary, raise risks to Workplace Experience Site Lead for further investigation
• Cost saving mind-set that drives value for service as every level
• Conduct data analysis report when necessary
• Escalate reoccurring problem and viable solutions to Engineering and Workplace team
• Located on site at the client’s offices
• Mobile as required to cover multiple sites e.g., Hanoi office
• Managing all technical service contracts, including inspections and quality management of service delivery
• Implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems
• Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client
• Share best practices and innovative ideas to further support the Workplace Experience Team
• Assisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts
• Ensure the implementation and management of Risk & Safety work practices to mitigate the risk of services interruption to client’s operation.
• Co-ordinate with Building Managers & the Business Units on Project issues
• Co-ordinate with Building Operation teams in setting up and sustaining the best maintenance standards and practices.
• Deliver a programme of inspections for the property on Energy conservation, Maintenance practices, Utility management and Risk management procedures.
• Deliver /oversee the pre-emptive maintenance programme to reduce the risk of sudden failures of critical equipment.
• Follow the SOP/EOP and training programme for staff
• Participate in regular audits on process to ensure the procedures are being followed and adhered with by the FM staff.
• Adhere to all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times.
• Ensure all works are compliance with statutory regulations on fire, health, and safety standards.
• Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment.
• Provide comprehensive workplace management for the office premises.
• Implement and manage the change control process.
• Resolve user's complaints and concerns with solutions and follow up.
• Be able to resolve problems or improve operations.

13th month
,#Bao Long premium health insurance
,#15 days
,#Company provided

Contract Management, Mentoring, Operations Management, Risk Management, Technical Problem Solving, Technical Problem Solving