Player Support Specialist

This role will focus on the verification and completion of GDPR (General Data Protection Regulation) and DSAR (Data Subject Access Request) requests submitted by consumers of the PLAYSTUDIOS game apps with the following duties and responsibilities:
Documenting and escalating player issues to the appropriate team.
Processing up to 140 written requests per day including verification including following up with the consumer and product representatives, and confirming completion.
Demonstrate professionalism and empathy while interacting with our audience.
Fluency in our portfolio of games, rewards program, and player Terms of Service.
Report to the support manager and collaborate with other support agents across our offices.

Work directly with a global team of young and talented playMAKERS regardless of gender, age or experience.
Unlimited growth opportunities and continuous improvement with English classes, workshops and other technical training courses by highly-skilled members from all over the world
Bao Viet Premium healthcare coverage is 1.2 billion VND/person/year
(including you and ALL
your dependents).
A company of fulfillment
: 100
% salary on probation, 100%
covered Social insurance, Health insurance and Unemployment insurance since probation. Moreover
, Compulsory insurance for employees is also filled
by the company. You only need to bear PIT.
13 months salary/year.
Employee referral bonus program (Very attractive bonus range: from 300USD to 1000USD).
Flexible working time: 5 working days/ week - from Monday to Friday (Time won't be your fear, because productivity is what we care about).
Annual leave: 15 days in 1st year, 17 days in 2nd year, and 20 days each year thereafter
Sick leave: 5 days/year
Delicious, fresh and free meals are served daily!
Discretionary bonus.
High-end workstation laptop and screens.
Equipment Allowance: 4,500,000 VND
to pick your keyboard/ mouse/ headphone... in your own style.
Team building activities, staff trips, and company events across the year.
Other benefits: Sickness, funeral: support up to 2,000,000 VND/person
; marriage, childbirth, and public holidays: up to 500,000 VND/person
.

High degree of proficiency in web-based software.
2+ years in a high-volume support or QA role.
A passion for language and utilizing it to strengthen positive brand perception.
Excellent judgment, adaptability, and information retention.
Good command of written and spoken English.
Strong organizational skills and attention to detail.
Drive to exceed productivity goals while maintaining high-quality output.
Outstanding written and oral communication skills.
Deep experience in gaming, tech support, or e-commerce.