Store Manager
CÔNG TY CỔ PHẦN THƯƠNG MẠI DUY ANH
Phú Minh, Sóc Sơn, Hà Nội
Còn 4 tuần để ứng tuyển
Chi tiết tuyển dụng
Mức lương:
Thỏa thuận
Khu vực:
Hà Nội
Chức vụ:
Nhân viên
Hình thức làm việc:
Toàn thời gian
Lĩnh vực:
Khác
Mô tả công việc
The Store Manager is responsible for driving retail sales of all ELC brands while delivering excellent Customer Service. This involves managing and developing the talent and capabilities of their team to achieve optimal performance in sales and customer service. The Store Manager is also required to deliver retail operational excellence to provide an efficient and effective work environment. The Store Manager is required to coach and lead by example. Strong communication and exceptional follow through are essential to delivering excellence in execution.
Drive retail sales performance.
• Drive transactions and sales of the entire team to achieve the store sales targets.
• Lead Beauty Advisors (BAs) in the store(s) to hit the monthly sales target set (example: by individual and by brand).
• Conduct regular counter meetings to give direction and keep BAs updated with sales performance.
• Support TR Maxx (cross brands) selling with coaching of BAs.
• Prepare regular reports on sell-through figures, competitors, tracking of new launches,
promotions/incentives, and update on retail store activities like in-store promotions/traffic/customer profile/consumer shopping behaviour or feedback.
• Have effective coordination and follow up at store level to execute details of HPPs and promotional programs.
• Understand the business trends and competitive dynamics to propose action plans to generate incremental sales if applicable.
Deliver 5star customer experience
• Lead by example to deliver outstanding customer service and cultivate a superior service culture focusing on the customer as our 1 priority.
• Inspire, motivate and coach individual BAs to deliver 5-star customer service to all customers.
• Handle complicated customer feedback, complaints, queries and product returns as well as provide service recovery if needed.
Develop and manage talents and capabilities of the team
• Provide clear goals and expectations to all BAs.
• Foster teamwork and team spirit.
• Conduct required sales/productivity (IPT/AUS) performance reviews and regular team meetings. Follow up on coaching/guidance if necessary.
• Ensure that BAs maintain high personal grooming standards as set by the brand.
• Guide ne w BAs on the Standard Operating Procedures and provide coaching to new BAs on basic product knowledge and selling skills.
• Hold individuals accountable for their own achievements, performance, behaviours and compliance to
policies and procedures.
• Manage the progressive disciplinary process by proactively addressing poor performance, attendance or conduct issues.
Deliver retail operations excellence
• Supervise daily counter duties of BAs such as housekeeping, counter/hygiene maintenance,
merchandising, ensuring availability of stocks, testers and visual merchandising materials are in
accordance with brand guidelines.
• Optimize staff schedule to support peak hours in traffic to maximize staff productivity to drive the
conversion rate.
• Maintain and monitor inventory levels; execute cycle count and physical inventory as required, report out of stocks, minimize stock holding of slow movers, process testers, returns and destructions with accuracy.
• Report counter defects timely and follow up with rectifications.
• Complete all account and HR documentation accurately and on time.
• Adhere to all company and/or Retailer’s policies and procedures.
• Manage part-timers and promoters if any
Drive retail sales performance.
• Drive transactions and sales of the entire team to achieve the store sales targets.
• Lead Beauty Advisors (BAs) in the store(s) to hit the monthly sales target set (example: by individual and by brand).
• Conduct regular counter meetings to give direction and keep BAs updated with sales performance.
• Support TR Maxx (cross brands) selling with coaching of BAs.
• Prepare regular reports on sell-through figures, competitors, tracking of new launches,
promotions/incentives, and update on retail store activities like in-store promotions/traffic/customer profile/consumer shopping behaviour or feedback.
• Have effective coordination and follow up at store level to execute details of HPPs and promotional programs.
• Understand the business trends and competitive dynamics to propose action plans to generate incremental sales if applicable.
Deliver 5star customer experience
• Lead by example to deliver outstanding customer service and cultivate a superior service culture focusing on the customer as our 1 priority.
• Inspire, motivate and coach individual BAs to deliver 5-star customer service to all customers.
• Handle complicated customer feedback, complaints, queries and product returns as well as provide service recovery if needed.
Develop and manage talents and capabilities of the team
• Provide clear goals and expectations to all BAs.
• Foster teamwork and team spirit.
• Conduct required sales/productivity (IPT/AUS) performance reviews and regular team meetings. Follow up on coaching/guidance if necessary.
• Ensure that BAs maintain high personal grooming standards as set by the brand.
• Guide ne w BAs on the Standard Operating Procedures and provide coaching to new BAs on basic product knowledge and selling skills.
• Hold individuals accountable for their own achievements, performance, behaviours and compliance to
policies and procedures.
• Manage the progressive disciplinary process by proactively addressing poor performance, attendance or conduct issues.
Deliver retail operations excellence
• Supervise daily counter duties of BAs such as housekeeping, counter/hygiene maintenance,
merchandising, ensuring availability of stocks, testers and visual merchandising materials are in
accordance with brand guidelines.
• Optimize staff schedule to support peak hours in traffic to maximize staff productivity to drive the
conversion rate.
• Maintain and monitor inventory levels; execute cycle count and physical inventory as required, report out of stocks, minimize stock holding of slow movers, process testers, returns and destructions with accuracy.
• Report counter defects timely and follow up with rectifications.
• Complete all account and HR documentation accurately and on time.
• Adhere to all company and/or Retailer’s policies and procedures.
• Manage part-timers and promoters if any
Quyền lợi được hưởng
Enjoy full benefits for employees according to current legal regulations: health insurance, social insurance, and unemployment insurance
13th month salary bonus.
Participate in Company activities and events: team building, picnics, travel,...
12 days of annual leave, Tet bonus (according to Company regulations).
Pay FULL SALARY INSURANCE
Enjoy preferential treatment when purchasing Company products.
13th month salary bonus.
Participate in Company activities and events: team building, picnics, travel,...
12 days of annual leave, Tet bonus (according to Company regulations).
Pay FULL SALARY INSURANCE
Enjoy preferential treatment when purchasing Company products.
Yêu cầu kỹ năng
• Fluent in English 4 skills
• Experience in the cosmetics industry required. Must be passionate for beauty industry.
• Candidates having worked with major cosmetic brands to be given priority.
• Has the leadership skills to lead the team to drive retail sales
• Has the capability to manage retail operations
• Outstanding communication skills
• Experience in the cosmetics industry required. Must be passionate for beauty industry.
• Candidates having worked with major cosmetic brands to be given priority.
• Has the leadership skills to lead the team to drive retail sales
• Has the capability to manage retail operations
• Outstanding communication skills
-
Nhân Viên Chăm Sóc Khách Hàng - Lương Cơ Bản + Doanh Số - Thu Nhập Lên Đến 15 Triệu Công ty CP SAWA Việt Nam 7 - 15 Triệu Còn 2 tuần để ứng tuyển
-
Nhân Viên Kiểm Kê - Thời Trang Nữ CÔNG TY CỔ PHẦN THƯƠNG MẠI VÀ DỊCH VỤ WIN SMART VIỆT NAM 9 - 12 Triệu Còn 4 tuần để ứng tuyển
-
Nhân Viên Kiểm Kê Hàng Hóa - Thời Trang Nữ CÔNG TY CỔ PHẦN THƯƠNG MẠI VÀ DỊCH VỤ WIN SMART VIỆT NAM 9 - 12 Triệu Còn 4 tuần để ứng tuyển
-
Nhân Viên Kho Online - Parttime CÔNG TY CỔ PHẦN THƯƠNG MẠI VÀ DỊCH VỤ WIN SMART VIỆT NAM Thỏa thuận Còn 4 tuần để ứng tuyển
-
Nhân Viên Idea POD - Ít Nhất 6 Tháng Kinh Nghiệm Công ty trách nhiệm hữu hạn Prestige Global 10 - 30 Triệu Còn 4 tuần để ứng tuyển
-
Video Editor (Không Yêu Cầu Kinh Nghiệm) CÔNG TY TNHH THƯƠNG MẠI VÀ DỊCH VỤ ST HOUSE VIỆT NAM Từ 8 Triệu Còn 4 tuần để ứng tuyển
-
Nhân Viên Editor CÔNG TY TNHH THƯƠNG MẠI ĐẦU TƯ VÀ PHÁT TRIỂN HOÀNG HUY 8 - 12 Triệu Còn 4 tuần để ứng tuyển