Project Engineer (2D Floorplan)
Esoft Vietnam
7th floor, Han Viet Tower, 203 Minh Khai, Hai Ba Trung, Hanoi
Hết hạn
Xóa tin
Chi tiết tuyển dụng
Mức lương:
Thỏa thuận
Khu vực:
Hà Nội
Chức vụ:
Nhân viên
Hình thức làm việc:
Toàn thời gian
Lĩnh vực:
Kiến trúc - Xây dựng
Mô tả công việc
I. ABOUT ESOFT
Esoft is one of the world’s leading real-estate tech companies specializing in property presentations, image processing, 3D visualization, and online marketing of properties worldwide.
Our customers are real estate agents and property-marketing companies in Europe, US, and Australia who rely on us for our fast service, our innovative solutions, and high and consistent quality.
The company was founded in 2000 in Denmark and our platform in Vietnam has been operating since 2007. We currently employ more than 800 people in our offices in Vietnam, Denmark, Sweden, and Norway.
At Esoft, we encourage all applicants from minorities, women, people with disabilities, and all other qualified applicants.
II. JOB PURPOSE
Improve client satisfaction by assuring and aligning technical quality standards based on feedback and direction from Product Expert
• Voice of the client. Often the data for corrections that come through CS is not going to give the full overview of quality. Product Coordinator can assist to provide an overview of client satisfaction which is equally and often more important than evaluating data;
• Review and give feedback on the set-up process for improving client satisfaction;
• Ensure that all client product quality specifications and processes are communicated and easily accessible to Technical Training Specialists and production, hereunder quality specialists;
Internal technical/quality account management for selected clients/products, supporting onboarding of new clients;
• Support Customer facing Roles by executing on plans to improve customer satisfaction
• Support clients with current product quality, optimization and updates;
• Support Sales and Product Experts with onboarding new clients and new product testing;
• Provide fast responses and proposed solutions to general client complaints and requests.
Develop technical materials and provide training (when necessary)
• Coordinate with Product Experts to design content structure, delivery and communication system;
• Develop technical training materials including samples, updates, guidelines, and videos tutorials;
• Plan and execute technical training based on developed materials, and assess the team’s capabilities in delivering quality/output according to agreed SLA/client expectations.
Provide consultation and support for technical quality issues
• Support Technical Training Specialists and production, hereunder Quality Specialists with live quality issues and requests when needed;
• Evaluate trends in client complaints and support Technical Training Specialists and production, hereunder Quality Specialists with effective solutions.
Esoft is one of the world’s leading real-estate tech companies specializing in property presentations, image processing, 3D visualization, and online marketing of properties worldwide.
Our customers are real estate agents and property-marketing companies in Europe, US, and Australia who rely on us for our fast service, our innovative solutions, and high and consistent quality.
The company was founded in 2000 in Denmark and our platform in Vietnam has been operating since 2007. We currently employ more than 800 people in our offices in Vietnam, Denmark, Sweden, and Norway.
At Esoft, we encourage all applicants from minorities, women, people with disabilities, and all other qualified applicants.
II. JOB PURPOSE
Improve client satisfaction by assuring and aligning technical quality standards based on feedback and direction from Product Expert
• Voice of the client. Often the data for corrections that come through CS is not going to give the full overview of quality. Product Coordinator can assist to provide an overview of client satisfaction which is equally and often more important than evaluating data;
• Review and give feedback on the set-up process for improving client satisfaction;
• Ensure that all client product quality specifications and processes are communicated and easily accessible to Technical Training Specialists and production, hereunder quality specialists;
Internal technical/quality account management for selected clients/products, supporting onboarding of new clients;
• Support Customer facing Roles by executing on plans to improve customer satisfaction
• Support clients with current product quality, optimization and updates;
• Support Sales and Product Experts with onboarding new clients and new product testing;
• Provide fast responses and proposed solutions to general client complaints and requests.
Develop technical materials and provide training (when necessary)
• Coordinate with Product Experts to design content structure, delivery and communication system;
• Develop technical training materials including samples, updates, guidelines, and videos tutorials;
• Plan and execute technical training based on developed materials, and assess the team’s capabilities in delivering quality/output according to agreed SLA/client expectations.
Provide consultation and support for technical quality issues
• Support Technical Training Specialists and production, hereunder Quality Specialists with live quality issues and requests when needed;
• Evaluate trends in client complaints and support Technical Training Specialists and production, hereunder Quality Specialists with effective solutions.
Quyền lợi được hưởng
13th month, 14th month salary
,#Premium Health care
,#Training and development opportunities
,#Premium Health care
,#Training and development opportunities
Yêu cầu kỹ năng
Floorplan, 2D Design, Architecture Drawing, Construction Project, Project Management