QA Leader/Trưởng Nhóm QA (Từ 5 Năm Kinh Nghiệm Software Test Management Trở Lên) - Tại Hà Nội - Thu Nhập Đến 40 Triệu

Develop, implement, and regularly iterate upon QA processes, programs, and activities
Participate in analyzing the trends in live issues and assist in the planning and resolution of said issues
Seek out and deploy new tools and automation opportunities
Communicate to project managers, technical leaders, epic leaders & stakeholders on test strategies, risk management, and mitigation plans
Lead and automate testing efforts, manage bug reports, and coordinate with developers and Customer Service to ensure functional and high-quality user experiences.
Conduct regular one-on-ones with direct reports, providing clear feedback and support
Lead the QA process for all web and mobile app submissions and existing releases, including managing bug reports and proactively testing functionality
Assist with the onboarding and training of new QA staff
Define quality and risk for each release
Automate testing where appropriate to prevent regressions.
Create detailed test cases, scripting, release notes, and other technical documentation based on specs and tickets.
Communicate effectively with Customer Service, internal developers, other internal QA resources, and external development agencies/vendors regarding bugs, fixes, and releases.
Act as second-level support to review and reproduce escalated customer inquiries from Customer Service.
Continuously monitor and improve the QA process to enhance efficiency and effectiveness.

You will have
Review salary twice a year
Performance bonus every quarter/year depend on the entire company‘s performance
Attractive salary
Be consulted and oriented on a clear career path
Participate in internal training programs to improve skills
Opportunities to join the language classes such as: English, Japanese, ...
Working in a friendly, dynamic and professional environment, chances to challenge yourself and fast growing in the career
Working hours: From Monday to Friday (8 hours/day), flexible check-in, no weekend working
With other benefits
Annual premium health check
Have a chance for internal training programs to improve professional skills and soft skills
Social Insurance according to Labor Law
13 days of annual leave per year
Join in various annual company trip, New Year Party, internal movement awards and a lot of charity events
Opportunities to obtain international certificates

5+ years of software test management experience
in a live operations environment with complex tech stacks like ERP/Odoo, Mobile, Web, Cloud Native and Middleware API components with external integrations
Experience working in cross-functional teams
Experience with tracking sprint metrics (bug burndown, defect escape rates, etc.) and monitoring metrics (crash rates, ANR rates, etc.)
Experience with creating test materials, including documentation of best practices, and advocacy of strategies for effective testing and increasing quality
Selenium or similar testing automation framework.
Experience working with outsourced QA vendors and managing offshore and/or remote QA teams
Cross-device testing, both physical and virtual (Browserstack).
Understanding of software development life cycles (SDLC) and QA’s role within them.
Proven experience using data to drive quality decisions
Proficiency with Atlassian products (Jira/Confluence) or similar project management/bug-tracking tools.
Familiarity with continuous integration/continuous deployment (CI/CD) pipelines a plus.
Personal Characteristics:
Technical writing skills.
Works well both independently and collaboratively.
Excellent communication skills & leadership.
Methodical and organized.
Curious and driven to learn.