Quality Manager/Quản Lý Chất Lượng Nội Ngoại Thất

Job Description:
1. Develop and Implement QC Systems:
Establish quality standards and guidelines for each department, ensuring compliance with industry regulations and customer specifications.
Design and implement a comprehensive quality control system across all production lines (wood, steel, foam, and sewing).
Develop and maintain QC procedures, manuals, and checklists for inspections at different stages of production.
2. Wood Processing QC (Sawmill, Drying, Machining):
Monitor the drying process to ensure wood reaches optimal moisture levels with minimal defects (warping, cracking).
Oversee quality control in sawmill operations to ensure proper grading and sizing of logs.
Inspect raw wood cutting, planning, tenoning, drilling, and sanding processes to ensure accuracy and adherence to product specifications.
3. Finishing QC (Water-Based Finishing, Dip & Hang, Roller Coating):
Monitor surface finishes for any defects, such as drips, uneven application, or cracking.
Supervise quality checks during the water-based finishing process (both dip & hang and roller coating) to ensure even coating, color consistency, and proper drying.
Work with the production team to resolve finishing defects quickly, minimizing rework and scrap.
4. Steel Processing QC (Cutting, Welding, Powder Coating):
Ensure all steel components are cut and welded accurately according to specifications.
Supervise the powder coating process, inspecting for smooth application, durability, and adhesion.
Implement regular inspections for dimensional accuracy, weld integrity, and coating thickness to meet industry standards.
5. Soft Foaming Line QC (PUR Foaming, Cushion, and Sofa Production):
Inspect cushions and sofas for defects such as uneven foaming, incorrect sizing, and surface flaws.
Oversee the quality of PUR foam production, ensuring consistency in foam density, structure, and firmness.
Implement quality checks at different stages of foam production, from block foaming to cushion shaping and covering.
6. Sewing Department QC:
Inspect upholstery and fabric components for dimensional accuracy, alignment, and aesthetic quality.
Establish quality control standards for the sewing department, ensuring proper stitching, seam strength, and material handling.
Work closely with the sewing team to resolve any defects in fabric covers, ensuring high-quality finishes for cushions and sofas.
7. Supplier Quality Management:
Conduct regular audits and evaluations of suppliers to ensure consistent quality in the materials supplied.
Collaborate with the purchasing department to ensure raw materials (wood, steel, foam, fabrics) meet quality specifications upon receipt.
Handle incoming inspections, ensuring raw materials and components meet factory standards before production.
8. Production Process Audits:
Conduct regular internal audits of production processes across departments to ensure adherence to QC standards.
Implement spot checks and in-process inspections to identify and address defects before the final product stage.
Monitor product yield and production efficiency, using data-driven analysis to reduce defects, waste, and rework.
9. Team Leadership and Development:
Lead and manage the QC team, providing training on inspection techniques, defect identification, and problem-solving.
Ensure the team understands and implements best practices in quality management across all departments.
Promote a quality-first culture in the factory, encouraging open communication and collaboration between QC staff and production teams.
10. Data Analysis & Reporting:
Prepare regular quality reports for senior management, highlighting performance, areas of concern, and recommendations for improvement.
Analyze QC data to identify trends, root causes of defects, and areas for improvement in production processes.
Track key performance indicators (KPIs) such as defect rates, rework costs, and customer complaints.
11. Compliance and Safety:
Ensure all QC activities comply with local regulatory requirements and industry standards (such as ISO 9001, FSC for wood, or specific safety regulations for steel and foam processing).
Collaborate with the EHS team to ensure safety measures are incorporated into QC practices, especially in high-risk areas like chemical handling (foam production) and powder coating.
12. Customer Complaints & Product Recalls:
Investigate customer complaints and conduct root cause analysis to identify quality issues.
Implement corrective and preventive actions (CAPA) to resolve any quality issues, preventing recurrence.
Manage the process for product recalls if necessary, ensuring proper communication and coordination with production and legal teams.

Benefits:
Phone allowance and other support benefits according to Company regulations.
Social insurance, health insurance, and unemployment insurance benefits as per regulations.
Competitive salary
Harmonious and friendly working environment.
Opportunities for professional development and training.
Chance to work with a team of experienced and dedicated professionals.
Company culture that values teamwork, innovation, and customer service

Requirement:
1. Experience
Minimum 7-10 years of experience in quality control or assurance, with at least 5 years in a management role, preferably in the furniture manufacturing industry.
Strong understanding of wood processing, steel fabrication, soft foam production, and sewing processes.
Experience with water-based finishing, powder coating, and foam chemistry will be highly beneficial.
2. Technical Skills:
Expertise in using measurement tools and techniques for inspecting wood, steel, foam, and fabric components.
Proficient in ISO 9001 quality management system (QMS) implementation and auditing.
Strong knowledge of Lean Manufacturing and Six Sigma methodologies to drive process improvements and reduce defects.
3. Leadership and Communication:
Excellent communication skills, both verbal and written, to report findings, propose solutions, and collaborate with production and management teams.
Proven leadership skills with the ability to manage a diverse QC team and coordinate with other departments.
Ability to handle customer feedback and product complaints professionally, identifying the root causes of issues.
4. Problem-Solving & Analytical Skills:
Strong analytical skills to review quality data and identify trends, root causes, and areas for improvement.
Capable of developing effective corrective actions and driving process improvements based on data insights.
5. Education:
A degree in Industrial Engineering, Manufacturing, Wood Technology, Mechanical Engineering, or a related field.
Additional certifications in quality management systems (e.g., ISO 9001, Six Sigma Black Belt) are preferred.
6. Attention to Detail:
Strong attention to detail to identify defects and ensure products meet exacting standards.
Commitment to maintaining high-quality standards while ensuring production efficiency