Quản Lý Bộ Phận Lễ Tân - Khách Sạn Sheraton

1. Maintaining Guest Services and Front Desk Goals:
Manages staffing levels to meet guest service, operational, and financial objectives.
Manages day-to-day front office operations to ensure quality, and standards, and meet customer expectations.
Communicate with employees to align them with business objectives and recognize performance.
Develops goals and plans to prioritize and accomplish the work.
Handles complaints, disputes, and conflicts to resolve issues.
Understands the department's financial impact on the overall property.
2. Supporting Management of the Front Desk Team:
Builds trust, respect, and cooperation among team members.
Utilizes interpersonal skills to lead, influence, and encourage the team.
Serves as a role model and supervises all front office areas in the managers' absence.
3. Ensuring Exceptional Customer Service:
Responds to and handle guest problems and complaints.
Provides exceptional customer service to drive satisfaction and retention.
Empower employees to deliver excellent customer service.
Gathers customer feedback and focuses on continuous improvement.
4. Managing Projects and Policies:
Trains staff and monitors adherence to credit policies and procedures.
Implements customer recognition/service programs and ensures adherence.
Supervises daily front desk operations and ensures policy compliance.
5. Supporting Human Resource Activities:
Assists in employee development, coaching, and mentoring.
Participates in the hiring and training of new employees.
Addresses employee feedback and concerns.
Supports employee discipline procedures.

60 days of full salary and social insurance coverage from the first day of work
Attractive Salary
Enjoy the high monthly service charge
Uniforms and meals provided throughout the shift
Open Career Path
Opportunities to travel abroad and accumulate experience in the field
Periodic health check-ups, social insurance, and 24/7 accident insurance
Luxurious birthday parties with beautiful gifts
Participate in training courses for international 5-star hotel standards
Professional, safe, youthful, and supportive environment
Team building activities and TakeCare culture

At least 2 years of experience is required
Can start as soon as possible
Able to work full-time
Good communication skills in both Vietnamese and English
Commit to work for at least 03 months